Jose Coronado

" Omni Oppressors try to do everything, resulting in micromanagement and harming organizational culture. "

" There’s no future without craft—craft is the foundation for all the operational work that follows. "

" I don’t know what needs fixing until we listen, observe, and apply research to the organization. "

" A strong partnership between design ops and design leadership frees leaders to build relationships and focus on strategic work. "

" Breaking up design research training into short exercises over time helps get people out of the building and engaged. "