Summary
Join us for a ResearchOps Ask Me Anything (AMA) with Kate Towsey, author of Research That Scales, and Jake Burghardt, author of Stop Wasting Research. This is your chance to meet two of the most influential voices in research operations. Ask them your questions, get practical advice for tackling your own research challenges, and explore what it takes to make research impactful and scalable.
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"We covered critical design gaps without waiting for headcount allocation or hiring delays."
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Sheri Byrne-HaberAccessibility at Scale
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"Automation might not be able to capture the context of an image if you're trying to describe an image."
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"Forgiveness is not about forgetting or just getting over something, it’s about making a mission out of it."
Jim KalbachPeace is waged with sticky notes: Mapping Real-World Experiences
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"We spend millions on content that nobody wanted and that didn’t actually help people navigate their lives."
Patrick BoehlerFishing for Real Needs: Reimagining Journalism Needs with AI
June 10, 2025
"You have to create a safe space for people to make mistakes in practicing UX research, because confidence grows over time."
Hana NagelTurning Research Ripples into Waves
November 8, 2018
"We used design principles like look but don't copy, this is a calculator not a person, and no gamification to guide tough decisions."
Aras BilgenWho does the math: A designer’s journey in building an AI-based tutoring app
June 10, 2025
"Regular face time, honest conversations, and working sessions help keep connection and momentum with new practitioners."
Laine Riley Prokay Lisa GordonCarving a Path for Early Career DesignOps Practitioners
September 9, 2022
