Summary
All of us work as part of something bigger, and we have a set of processes that allow us to make sense of our day-to-day work and its value context. What happens when you need to quickly grow and change, how to you understand those processes? How do you grow your understanding, internally, to improve your teams? First things first, you have to understand the processes and experiences that are going on right now. That takes research. So, let’s get meta.
Key Insights
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User-centered teamwork is crucial for team growth.
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Internal user research can uncover pain points within teams.
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Creating personas and journey maps isn't just for customers; it applies to internal teams.
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Effective communication is key to bridging gaps between contract and internal teams.
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Diary studies and contextual interviews can enhance onboarding and knowledge sharing.
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Using a structured approach in research helps define team experiences and needs.
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Empathy should be at the forefront of team dynamics and interactions.
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Encouraging feedback fosters a culture of continuous improvement.
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Growing a team requires understanding its current landscape and challenges.
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Professional relationships can develop into personal connections, enhancing workplace culture.
Notable Quotes
"I want to talk to you about are you really doing user-centered teamwork when you're thinking about growing a team."
"Talking to the people that I work with about the experience of doing their job in order to improve their job experience is probably the most overlooked skill set that we have."
"Can you sit down with the people that you work with?"
"I still do this today. I make a service map when I know I need to grow a team fast."
"You can use this to define who you are going to hire next."
"I am not someone who is in any way a proponent of a design challenge."
"What would you do if info sets said you can't use this tool?"
"I want you to take a little time out of your week and say, hey, what is it like working for me?"
"When you onboard somebody new, give them a journal."
"We could teach each other's work and we still have a family that we created by actually interacting with each other."
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