Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

War Stories LIVE! Tamara Hale
Gold
Monday, March 30, 2020 • Advancing Research 2020
Share the love for this talk
War Stories LIVE! Tamara Hale
Speakers: Tamara Hale
Link:

Summary

Tamara from Longmont, Colorado, shares her story about the intersection of bodily modifications, identity, and cultural expectations in professional environments. As a researcher accustomed to adapting her appearance for different cultural contexts—from wearing a headscarf in East London mosques to adopting a Peruvian accent in Peru—she discusses an incident in Tokyo where she removed her piercings to fit Japanese business norms. She contrasts this with her California casual tech background where piercings were embraced. Despite her sacrifices, she encounters a product manager wearing a nose stud, which prompts her to question authenticity and cultural expectations. With insights from her interpreter, she learns the customer perceives her as the serious business leader, regardless of her piercings. Tamara reflects on how these adaptations are acts of respect, survival, and agency, especially for marginalized groups, and how they lead to continual self-reinvention and humility in navigating identity across cultures.

Key Insights

  • Bodily modifications are often strategic adaptations to bridge cultural and professional divides.

  • Researchers frequently change their appearance and behavior to gain access and respect in varied cultural contexts.

  • Identity is fluid and shaped by context rather than fixed or purely authentic.

  • Marginalized groups often modify their bodies and practices for protection and to navigate exclusionary spaces.

  • Corporate norms vary widely, as seen between conservative financial firms and casual tech environments.

  • Visual markers like piercings can be interpreted differently depending on cultural perspectives and customer perceptions.

  • External interpretations of professionalism can undermine personal self-image and agency.

  • Adaptations to bodily presentation are not necessarily betrayals of self but acts of respect and survival.

  • Collaborating with cultural insiders (e.g., interpreters) provides crucial nuanced understanding in cross-cultural work.

  • Continuous bodily and identity adaptations contribute to discovering new versions of oneself over time.

Notable Quotes

"I’ve done the headscarf when recruiting door to door at the mosques of East London."

"I traded my butch boots for kitten heels when interviewing scientists who adhere to biblical beliefs of creationism."

"I’ve literally relearned how to walk."

"It’s probably a good idea to remove the piercings my interpreter confirmed."

"To some people, acts of bodily modification may seem inauthentic, maybe even a betrayal of my unique self."

"Women, people of color, LGBTQ folks, and other minorities are deeply familiar with having to modify bodies and bodily practices as steps for protection and self preservation."

"My heart sank. What the F? Clearly this guy didn’t understand."

"What was important was that in the eyes of the customer, I conveyed the part authentically."

"Whatever image I had attempted to create was always subject to interpretations that I could not control."

"I have learned not to hold on too tightly to the ideas I’ve constructed about myself."

Ask the Rosenbot
Trisha Causley
[Demo] Complexity in disguise: Crafting experiences for generative AI features
2024 • Designing with AI 2024
Gold
Jemma Ahmed
Convergent Research Techniques in Customer Journey Mapping
2020 • Advancing Research 2020
Gold
Charlotte Lee
Theme 1 Intro
2021 • Civic Design 2021
Gold
Ben Davies
Expert Panel: The Principles of Research Repository Design
2022 • Advancing Research 2022
Gold
Laura Schaefer
DesignOps: A Conduit for Inclusion
2022 • DesignOps Summit 2022
Gold
Dr Chloe Sharp
Using Evidence and Collaboration for Setting and Defending Priorities
2023 • Design in Product 2023
Gold
Kate Towsey
Participant Recruitment and Management Tools
2026 • Advancing Research 2026
Conference
Jaskiran Kang
Why Community is Key to Professionalizing Design
2022 • Civic Design Community
Samuel Proulx
Invisible barriers: Why accessible service design can’t be an afterthought
2024 • Advancing Service Design 2024
Gold
Bilan Hashi
The Tension Between Story Collecting and Story Telling in Research
2021 • Advancing Research 2021
Gold
Sam Proulx
Online Shopping: Designing an Accessible Experience
2023 • DesignOps Summit 2023
Gold
Sam Ladner
How Research Can Drive Strategic Foresight
2022 • Advancing Research 2022
Gold
Dan Willis
Theme 3: Intro
2024 • Enterprise Experience 2020
Gold
Bram Wessel
Enterprise Information Architecture
2020 • Enterprise Community
Bria Alexander
Charting the future of DesignOps: A community workshop
2024 • DesignOps Community
Michelle Morrison
Culture Design
2020 • DesignOps Community

More Videos

George Aye

"What is design’s relationship to power and privilege? Which humans do we center when we say human-centered design?"

George Aye

That Quiet Little Voice: When Design and Ethics Collide

November 16, 2022

Xenia Adjoubei

"We mapped every individual journey on Google Earth attaching quotations and photographs to each location to represent human experiences."

Xenia Adjoubei Sean Bruce

Empowering Communities Through the Researcher in Residence Program

March 29, 2023

Benjamin Wiedmaier

"My time is more expensive than my money; fraudulent data wastes valuable time."

Benjamin Wiedmaier Annie Mayfield

Redefining Toolkits: Unbundling to Create a Perfect Match

March 11, 2025

John Devanney

"You can’t iterate on everything at once; you have to pick areas to improve based on business criticality and performance."

John Devanney

The Design Management Office

November 6, 2017

Steve Sanderson

"Just because you've been right in the past doesn't guarantee you'll be right in the future."

Steve Sanderson Alissa Briggs Jeff Gothelf Bill Scott

Discussion

May 14, 2015

Jemma Ahmed

"Jackie Ho talks about how to keep teams accountable and aligned while maintaining their autonomy."

Jemma Ahmed

Theme 2 Intro

January 8, 2024

Megan Kierstead

"Supporting authenticity in the workplace lets people be themselves, which naturally boosts confidence."

Megan Kierstead

You Are a Badass at UX: Overcoming Imposter Syndrome

March 10, 2021

PJ Buddhari

"We capture component design decisions and health transparently with checklists; unchecked items correspond to open tickets for prioritization."

PJ Buddhari Nate Baldwin

Meet Spectrum, Adobe’s Design System

June 9, 2021

James Lang

"The ethics in community design are critical — emotional damage can be severe if mishandled."

James Lang

If you can design an app, you can design a community

May 22, 2025