Sarah Williams
Principal Designer, Verizon
Sarah Williams is a Principal Designer at Verizon, focused on designing innovative products and services for customers, employees, and society, and helping to elevate the culture of design within the organization through thought leadership. Sarah is passionate about organizing and championing teams around human-centered design practices to build strong relationships and create actionable solutions.
Rosenverse talks by Sarah:
" Customer experience refers to the holistic picture of the customer relationship, not just interaction with a single digital channel. "
Verizon_A Framework for CX Transformation
January 8, 2024
" Design maturity shifts focus from evangelism to operations as organizations strengthen their design impact. "
A Framework for CX Transformation
June 11, 2021
