Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Understanding the Strategy for Civic Design in a Complex City: Istanbul
Gold
Wednesday, November 16, 2022 • Civic Design 2022
Share the love for this talk
Understanding the Strategy for Civic Design in a Complex City: Istanbul
Speakers: Onur Kocan and Ayhan Ensici
Link:

Summary

Depending on where you are in the world, there are several reasons why civic design has become a valuable methodology for governments. Within the scope of our work in Istanbul, We will talk about increasing the capacity of institutions producing and providing public services to create innovative services, system design, and adapting civic design models to innovative service development processes for local governments in developing countries.

Key Insights

  • Henry Prost's urban plan for Istanbul, while preserving historical sites, imposed heavy, interventionist changes that disrupted the city's social fabric.

  • Istanbul's population growth and sociological shifts since the 1980s created new urban challenges that traditional city planning has struggled to address.

  • Governance in Istanbul is highly fragmented, with 39 districts each influenced by different political parties, complicating unified civic design efforts.

  • Public participation in Istanbul's urban design projects is limited, often restricted to selected stakeholders rather than inclusive community engagement.

  • Existing public innovation practices focus too much on complaint collection instead of structured user research and value creation.

  • Typical idea workshops and urban design competitions tend to prioritize expert imagination over actual citizen needs and involvement.

  • The speakers advocate for a human-centered, holistic civic design methodology that involves students and non-political groups as active participants.

  • Iterative testing with lead users and low to high fidelity prototyping is essential to creating sustainable and well-accepted public services.

  • Traffic congestion, partly caused by private vehicle overuse and inadequate parking, is a pressing urban problem targeted by the new Park and Ride project.

  • Institutional challenges such as budget constraints, lack of qualified staff, and ideological barriers hinder implementation of innovative civic design solutions.

Notable Quotes

"Finding the balance between transformation and preservation is a delicate issue in Istanbul."

"Prost's master plan imposed a heavy interventionist burden on the historical structure of the city."

"Some old fashioned solutions bring new problems for Istanbul."

"Unmanaged challenges reduce the quality of life in society."

"Political parties at the provincial level have their own mandates, which complicates unified service design."

"Public participation started being considered only in the last 10 years in Istanbul."

"Urban design competitions are declared public, but only expert architects or designers can participate."

"Current projects mostly focus on collecting complaints rather than understanding the state."

"We want to develop a civic design methodology compatible with Istanbul’s current conditions."

"Testing and implementation processes require sustainable, acceptable approaches using prototype iterations and user feedback."

Ask the Rosenbot
Ned Dwyer
The Intersection of Design and ResearchOps
2024 • DesignOps Summit 2024
Gold
Vincent Brathwaite
Opener: Past, Present, and Future—Closing the Racial Divide in Design Teams
2020 • DesignOps Summit 2020
Gold
Raven Veal
Dark Metrics: Illuminating the Negative Impact of Digital Health Design
2021 • Advancing Research 2021
Gold
Amelia Cole
Data-Prompted Interviews
2021 • QuantQual Interest Group
Mandy Drew
What Role(s) Can Research Play in Responsible Design?
2021 • Advancing Research 2021
Gold
Spencer L. A. Stultz
Why Social Justice Frameworks are Necessary for Successful DEI/JEDI Initiatives
2023 • DesignOps Summit 2023
Gold
Bas Raijmakers, PhD (RCA)
What Design Research can Learn from Documentary Filmmaking
2022 • Advancing Research 2022
Gold
Clemens Janssen
Efficiently Scaling Research as a Team of One
2023 • Advancing Research 2023
Gold
Fatimah Richmond
The Future of ReOps as a Strategic Function: A Roadmap for Getting There
2024 • Advancing Research 2024
Gold
Jess Greco
Creating a Basis for Change: Scaling Design Maturity
2022 • Design at Scale 2022
Gold
Llewyn Paine
[Demo] Deploying AI doppelgangers to de-identify user research recordings
2024 • Designing with AI 2024
Gold
Nicole Bergstrom
AccessibilityOps: Moving beyond “nice to have”
2024 • DesignOps Community
Indi Young
Paying Better Attention to the Problem with Indi Young
2019 • Advancing Research Community
Nora Tejeda
Scaling Design Capabilities at BBVA Through a Self-service Design Model
2021 • Design at Scale 2021
Gold
Jemma Ahmed
Theme Panel
2025 • Advancing Research 2025
Gold
Ovetta Sampson
Managing the Human Engagement Risks of AI
2025 • Designing with AI 2025
Gold

More Videos

Noreen Whysel

"Trust was so key to the product-UX relationship and it was further built by putting structure in place."

Noreen Whysel Katie Saindon

Short Take #4: UX/Product Lessons from Your Industry Peers

December 6, 2022

Ash Brown

"If we invest in green technologies today, we can secure a sustainable tomorrow."

Ash Brown

Silver Linings: What DesignOps Learned in the Shift to WFH

October 23, 2020

Uday Gajendar

"Designing at scale means handling millions of users and dozens of geographies with all their unique challenges."

Uday Gajendar

Theme 1: Introduction

June 9, 2021

Cassini Nazir

"Designing and researching wisdom is a dialogue, not a monologue."

Cassini Nazir Meah Lin

The Dangers of Empathy: Toward More Responsible Design Research

March 27, 2023

Gregg Bernstein

"We know users are important, but there are very few user research roles compared to design or engineering."

Gregg Bernstein

Opportunistic Research with Gregg Bernstein

July 11, 2019

Kaaren Hanson

"Scott Cook noticed his wife’s frustration balancing their checkbook and realized millions more probably felt the same pain."

Kaaren Hanson

Stop Talking, Start Doing

June 9, 2017

Erin May

"Two researchers can’t come close to digging into the customer problems for 17 product teams."

Erin May Roberta Dombrowski Laura Oxenfeld Brooke Hinton

Distributed, Democratized, Decentralized: Finding a Research Model to Support Your Org

March 10, 2022

Brad Peters

"Reducing cognitive load on decision makers really helps them work with the data."

Brad Peters Anne Mamaghani

Short Take #1: UX/Product Lessons from Your Industry Peers

December 6, 2022

Tutti Taygerly

"Multitasking is a myth. You can’t listen and do emails at the same time effectively."

Tutti Taygerly

Videconference: How to Work with Difficult People with Tutti Taygerly

June 25, 2020