Summary
Depending on where you are in the world, there are several reasons why civic design has become a valuable methodology for governments. Within the scope of our work in Istanbul, We will talk about increasing the capacity of institutions producing and providing public services to create innovative services, system design, and adapting civic design models to innovative service development processes for local governments in developing countries.
Key Insights
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Civic design is a valuable methodology for governments in addressing urban challenges.
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The need for a balanced approach between urban transformation and preservation in Istanbul's planning.
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Past urban planning efforts, such as those by Henry Prost, highlight the consequences of heavy intervention in historical structures.
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The importance of understanding historical, cultural, and social factors when designing urban spaces.
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Public engagement and participation are crucial, yet often lacking in current design processes.
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Urban challenges, including traffic and social issues, require innovative, human-centered solutions.
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Success in public service design depends on collaboration among diverse stakeholders.
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Public service design in Istanbul has faced limitations due to ideological constraints and outdated practices.
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Fostering a public innovation culture is necessary to improve civic engagement and satisfaction.
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Implementing feedback mechanisms can enhance the quality of public services.
Notable Quotes
"We argue that Civic design is an accelerating innovative approach for Istanbul’s strategy."
"It's necessary to have deep skills and qualified strategies to manage the identity of the city."
"Istanbul is the most important administrative region in Turkey."
"The management plan will address traffic and transport, urban regeneration, and tourism management."
"Old-fashioned solutions bring new problems that require innovative approaches."
"We take it as a principle to act by always considering a different perspective."
"Understanding users and defining service design goals is critical for success."
"Civic service design methodology is not yet fully developed in Istanbul."
"Designing innovative service solutions requires focusing on community needs and experiences."
"Public institutions face common challenges in delivering the best quality services."
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