Summary
Our understanding of truth is being reshaped. This challenge deepens when considering how truth intersects with shifting views on data ownership, knowledge extraction, and inclusivity. Researchers must respect participants' ownership of their narratives and foster intersectional inclusivity to uncover more equitable truths. This discussion explores practical strategies for understanding what equitable truth means in a world of disinformation, where both participants and researchers are increasingly questioning the meaning of true inclusivity in our field.
Key Insights
-
•
Disinformation thrives on social media algorithms that prioritize engagement over accuracy, exacerbating distrust in research participants.
-
•
AI-generated misleading content and deepfakes pose new challenges by eroding public trust and entrenching biases in digital products.
-
•
Extractive research practices harm marginalized communities and contribute to widespread mistrust toward organizations.
-
•
Declaring positionality helps researchers reflect on how their own identities influence their work and decisions.
-
•
An equity pause is an effective reflective practice to identify biases and knowledge gaps before making research or design decisions.
-
•
Community-based partnerships and participatory co-design are essential for authentic engagement with vulnerable populations.
-
•
Packaging equity-centered research in the language of business metrics and risk mitigation can increase stakeholder buy-in.
-
•
Authentic transparency with participants, including sharing case studies and knowledge, builds lasting trust and ownership.
-
•
Recruiting participants from marginalized communities requires intentional effort to avoid shallow or unrepresentative insights.
-
•
Sustainable progress in ethical research demands courage, community support, and picking strategic battles within organizations.
Notable Quotes
"Our understanding of truth is being reshaped due to the rise of disinformation."
"Researchers must respect participants' ownership of their own narratives and foster intersectional inclusivity."
"Many stakeholders blur fact and opinion, making it harder to influence with sound research insights."
"Social media algorithms prioritize engagement over accuracy, exacerbating echo chambers and polarizing discourse."
"AI tools generate convincing yet potentially misleading content at scale, eroding public trust."
"Instagram's creation of AI influencers co-opted queer and Black identities, essentially digital blackface."
"One of the most important parts of any successful research study is your research sample."
"If you target the right audience but can’t recruit them, you fail to capture the community’s true problems."
"The equity pause helps you recognize what biases might be present before making decisions impacting lives."
"It takes courage to push back against dominant culture and present dissenting opinions in organizations."
Or choose a question:
More Videos
"Be an expert but act as a collaborator. It’s a team sport."
Rob Mitzel Sébastien MaloThe Tale of Two Companies: Building a Successful UX Practice in a Century-Old Enterprise
January 8, 2024
"Why do we struggle to have impact even when we know we should?"
Rima Campbell Amrit S BhachuIncrease Productivity and Drive Business Impact
September 24, 2024
"We’re building a community of craft right now, and craft relies on honesty and vulnerability."
Bud CaddellTheme 2 Intro
September 30, 2021
"I connected with commercial, contracts, and policy teams to understand how the system worked and to secure budgets."
Jaskiran KangWhy Community is Key to Professionalizing Design
October 28, 2022
"Dashboards in the DP&M system let design leads visualize all screens, components, templates, and content types in context, identifying inconsistencies or opportunities."
Ellie Krysl Jon FukudaPlanned Right. Managed Right. Designed Right.
June 6, 2023
"Aligning text with text and images with images sets an easy flow for scanning — mixing them breaks the user’s rhythm."
Billy CarlsonPro-level UI Tips for Beginners
September 9, 2022
"The relationship with AI is like having a gopher or minion — don’t give it the final decision."
Louis Rosenfeld Billy Carlson Jon Fukuda Maria TaylorHow AI will Change DesignOps Tooling
October 3, 2023
"My younger self had a lot of impostor syndrome, but everyone even with more experience doesn’t totally know what they’re doing."
Sarah Auslander Betsy Ramaccia Gordon RossInsights Panel
November 18, 2022
"Accessibility is a key component of user experience that has been neglected and requires specialists to close the gap."
Alexis LucioScaling Accessibility Through Design Systems
June 9, 2022
