Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The Next 100 Years of Civic Design: How Might We Better Rise to Meet the Challenges of Today and Tomorrow?
Gold
Friday, December 10, 2021 • Civic Design 2021
Share the love for this talk
The Next 100 Years of Civic Design: How Might We Better Rise to Meet the Challenges of Today and Tomorrow?
Speakers: Meghan Hellstern and Joanne Dong
Link:

Summary

Civic design has achieved much success in recent decades by focusing on delivering better public services and designing interactions between government and residents. However, to meet the complex challenges humanity and earth face, civic design must evolve so its full potential as a practice and community can be harnessed to address today’s wicked problems, such as mental health, inequality, and climate change. Join us as we explore the paradigm shifts and practices we believe are urgently needed to maximize the impact and relevance of civic design: from human-centered to life-centered; from design thinking to complexity thinking; from ego-systems to eco-systems… and beyond.

Key Insights

  • Civic design has evolved from business-centered to more human-centered and is now positioned to shift towards life-centered design that includes plants, animals, and ecosystems.

  • Current design methods like design thinking often focus too narrowly on immediate and predictable futures, missing long-term systemic impacts.

  • Expertise-led design can inadvertently replicate harmful power dynamics instead of empowering communities.

  • Zane’s 22nd century Civic design team exemplifies a decentralized, community-led, interdisciplinary approach using complexity thinking and AI to manage ecosystems and address hyperlocal crises.

  • Transitioning to a new design paradigm requires stabilizers to maintain current systems, housekeepers to manage endings, and trailblazers to create emergent new patterns.

  • Radical participatory, regenerative, trauma-responsive, relational, emergent, pluralistic, and commons-focused designs are key patterns in evolving Civic design practice.

  • Restoring human senses and reconnecting to nature is foundational to effective sense-making for addressing complex civic challenges.

  • Visual tools like Wicked problem mapping and Giga Maps help communicate systemic relationships and incentivize holistic, long-term thinking across silos.

  • Addressing intertwined crises like climate change, mental health, and inequality requires moving beyond symptom-focused solutions to systemic interventions.

  • Designers hold a unique responsibility to shape culture and values that will determine the future of humanity and all life on Earth.

Notable Quotes

"Design creates culture, culture shapes values, and those values in turn determine the future."

"Is this enough? Can Civic design do more? There’s a crisis and pressing need for us to evolve our practice."

"The pale blue dot, that tiny speck in the vast universe, reminds us of our precious, unique responsibility to take care of this planet."

"Zane’s team works life-centered, collaborating with plants, animals, and ecosystems, expanding Civic design beyond human systems."

"Today’s problems come from yesterday’s solutions."

"How might we empower communities to initiate, lead, and design solutions that impact them directly?"

"Regenerative design is about healing and nourishing instead of exploiting and destroying."

"Relational design privileges relationships and reciprocity not only between people but also with rivers, mountains, and animals."

"Emergence means that something new arises through simple interactions; we design interactions so systems find their own desirable solutions."

"What role do you want to play in helping save us and our beautiful planet from ourselves?"

Ask the Rosenbot
Jorge Arango
AI as Thought Partner: How to Use LLMs to Transform Your Notes (3rd of 3 seminars)
2024 • Rosenfeld Community
PJ Buddhari
Meet Spectrum, Adobe’s Design System
2021 • Design at Scale 2021
Gold
Jose Coronado
People First - Design at JP Morgan
2021 • Design at Scale 2021
Gold
Mitchell Bernstein
Organizing Chaos: How IBM is Defining Design Systems with Sketch for an Ever-Changing AI Landscape
2021 • DesignOps Summit 2021
Gold
Sean Baker
Weaving Knowledge Management into the Fabric of Our Design Practice
2025 • DesignOps Summit 2025
Conference
Jack Behar
How to Build Prototypes that Behave like an End-Product
2022 • Design in Product 2022
Gold
Lija Hogan
Practical Principles of Inclusive Research
2023 • Advancing Research 2023
Gold
Kelly Dern
AI as a Design Partner: How to Get the Most Out of AI Tools to Scale Your Process
2023 • DesignOps Summit 2023
Gold
Ted Neward
Theme 4: Enterprise Organizational Journey
2019 • Enterprise Experience 2019
Gold
Nalini P. Kotamraju
An Organizational Story: Salesforce Lightning Design System
2016 • Enterprise UX 2016
Gold
Dr. Jamika D. Burge
The Future of Research: Bridging the Gaps
2021 • Advancing Research Community
Jemma Ahmed
Convergent Research Techniques in Customer Journey Mapping
2020 • Advancing Research 2020
Gold
Andrew Custage
The Digital Journey: Research on Consumer Frustration and Loyalty
2023 • Advancing Research 2023
Gold
Nora Tejeda
Scaling Design Capabilities at BBVA Through a Self-service Design Model
2021 • Design at Scale 2021
Gold
Sha Hwang
The Lost Year
2021 • Design at Scale 2021
Gold
Uday Gajendar
Theme Four Intro
2023 • Enterprise UX 2023
Gold

More Videos

Raven Veal

"Our jobs are to protect users from harm. If clients don’t care about side effects, it may be necessary to draw a line and walk away."

Raven Veal

Dark Metrics: Illuminating the Negative Impact of Digital Health Design

March 12, 2021

Bob Baxley

"Designers need ritualized systems that allow them to focus on the creative part and freeze the rest of their minds."

Bob Baxley

Leading with Design Operations Past and Present

December 19, 2019

Ariel Kennan

"Design procurement itself can be designed to get the best responses through inclusive processes."

Ariel Kennan

Theme 2 Intro

December 9, 2021

Ivana Ng

"In government projects, experimentation is the process of developing hypotheses and validating them through user research and iteration."

Ivana Ng

Level Up Your Program with ProductOps

January 8, 2024

Aras Bilgen

"We need to reposition researchers so stakeholders see them as strategic advisors, not just data collectors."

Aras Bilgen Ari Zelmanow

Research Democratization: A Debate

March 29, 2023

Dave Gray

"Our communications is all over the map — email, Slack, Hangouts, face-to-face, GitHub — it surfaced some gaps we didn’t fully appreciate before."

Dave Gray

Group Activity: Making Sense of DesignOps

November 7, 2017

Bria Alexander

"It is my honor and pleasure to welcome each of you to the 2021 Design at Scale Conference."

Bria Alexander

Opening Remarks

June 9, 2021

Bria Alexander

"To succeed now, designers must be lifelong learners ready to rethink and re-understand constantly - Christopher."

Bria Alexander Brittany Hobbs Christopher Noessel

Day 1 Panel: Up to the Minute: The latest in AI’s impact on UX

June 10, 2025

Brad Peters

"Reducing cognitive load on decision makers really helps them work with the data."

Brad Peters Anne Mamaghani

Short Take #1: UX/Product Lessons from Your Industry Peers

December 6, 2022