Alana Washington
Senior Design Manager, Uber Freight
Alana Washington is a design leader, strategist, and researcher with over a decade of experience in the field. She currently manages the Shipper Experience Design team at Uber Freight, is Chair of SF Design Week, and a curator for Rosenfeld's Design Ops Summit. Prior to Freight, she managed design teams at Capital One and GfK custom research; and worked in Organizational Effectiveness at HBO. She holds an MA in Industrial/Organizational Psychology from NYU.
Rosenverse talks by Alana:
"If you had a magic wand, what would you do to create more safety for yourself?"
Theme 1: Introduction and Provocation
January 8, 2024
"We wanted to hold ourselves accountable across critical SLAs for our customers."
(Remote) Service Design: A Transformation Case Study
June 8, 2022
"Let's dig in."
Theme 3 Intro
October 1, 2021
"Alana mentions the intrinsic link between internal operations and external customer experiences."
DesignOps Community Sensing Session
May 13, 2021
