Alana Washington
Senior Design Manager, Uber Freight
Alana Washington is a design leader, strategist, and researcher with over a decade of experience in the field. She currently manages the Shipper Experience Design team at Uber Freight, is Chair of SF Design Week, and a curator for Rosenfeld's Design Ops Summit. Prior to Freight, she managed design teams at Capital One and GfK custom research; and worked in Organizational Effectiveness at HBO. She holds an MA in Industrial/Organizational Psychology from NYU.
Rosenverse talks by Alana:
" Design ops is the heart, the connective tissue of our design organizations. "
Theme 1: Introduction and Provocation
January 8, 2024
" Service blueprinting was a deeply empathy-building activity because each role had to help another walk in their shoes. "
(Remote) Service Design: A Transformation Case Study
June 8, 2022
" One theme was very clear and that was around the future. "
Theme 3 Intro
October 1, 2021
" Organizations weren’t suffering from a lack of ideas, they were suffering from ways of working and culture that didn’t allow good ideas to get heard. "
DesignOps Community Sensing Session
May 13, 2021
