Alana Washington
Senior Design Manager, Uber Freight
Alana Washington is a design leader, strategist, and researcher with over a decade of experience in the field. She currently manages the Shipper Experience Design team at Uber Freight, is Chair of SF Design Week, and a curator for Rosenfeld's Design Ops Summit. Prior to Freight, she managed design teams at Capital One and GfK custom research; and worked in Organizational Effectiveness at HBO. She holds an MA in Industrial/Organizational Psychology from NYU.
Rosenverse talks by Alana:
" What are the small steps teams can take to sustain their energy and well-being over time? "
Theme 1: Introduction and Provocation
January 8, 2024
" Service blueprinting was a deeply empathy-building activity because each role had to help another walk in their shoes. "
(Remote) Service Design: A Transformation Case Study
June 8, 2022
" We’ve got Tim Gilligan, Meredith Blackbrand, and Bria Alexander on a panel about the future of design ops. "
Theme 3 Intro
October 1, 2021
" This conference is a polished snapshot of conversations already happening at scale in the community. "
DesignOps Community Sensing Session
May 13, 2021
