Alana Washington
Senior Design Manager, Uber Freight
Alana Washington is a design leader, strategist, and researcher with over a decade of experience in the field. She currently manages the Shipper Experience Design team at Uber Freight, is Chair of SF Design Week, and a curator for Rosenfeld's Design Ops Summit. Prior to Freight, she managed design teams at Capital One and GfK custom research; and worked in Organizational Effectiveness at HBO. She holds an MA in Industrial/Organizational Psychology from NYU.
Rosenverse talks by Alana:
"It feels like less of a focus on this inhumane ask to return folks to productivity."
Theme 1: Introduction and Provocation
January 8, 2024
"We wanted to hold ourselves accountable across critical SLAs for our customers."
(Remote) Service Design: A Transformation Case Study
June 8, 2022
"John Calhoun is going to talk to us in mountain climbing metaphors about reaching our peak."
Theme 3 Intro
October 1, 2021
"Nelly Wallenberg fell in love with the design community through her work with Adaptive Path."
DesignOps Community Sensing Session
May 13, 2021
