UX Researcher
"If NPS is going up, it doesn't necessarily indicate that customer sentiment is improving for all products."
October 15, 2021 Watch
Assistant Professor of the Practice, Human-Computer Interaction Institute, Carnegie Mellon University
Founder, Mightybytes
Co-Founder & Principal Strategist, Topology
Author of We Need to Talk
Design Leader
Co-founder, The Joanne Weaver Group
Author of Research That Scales
Former Distinguished Designer, IBM
Principal, The Enigma Bureau
UX Design Leader
Independent Design & Research Consultant
UX Accessibility Manager, Ally Bank
Design Lead, LEGO
Digital User Experience Research and Strategy Expert
Senior Manager, Accessibility Research, Fable
Co-founder, UXBristol
Director of Information Architecture, Microsoft
Principal, Big Medium
Designer and Researcher, Big Medium
Military Technologist and Innovation Catalyst, MITRE
User Experience Researcher and Designer
Trauma-informed researcher
Design Leadership, Miro
Author of Human-Centered Security
Founder, Sandra By Design
Senior UX Architect, Intel
Author of Mental Models and Practical Empathy
Author of Surveys That Work
Author of Design for Impact
Co-founder, Transition Collective
Founder & Principal, Community Collaboration Lead; Agile Accomplice LLC, Dalberg Design
Principal Designer / Researcher, Nava Public Benefit Corporation
Accessibility Evangelist, Fable
COO & Co-founder, highfive
Strategic Experience & Service Design Lead
Co-author of Service Design
CEO & Host, Service Design Show
Founder, HNST DESIGN STUDIO
Principal Service Designer, Genomics England
Service Design Consultant, Genomics England
Organisational Development Consultant, facilitator and coach
Associate Professor of Service Design, The Oslo School of Architecture and Design (AHO)
Systemic Service and Organsiation Designer, Impro
Transformation Partner, The Ready
Lead designer, Unboxed
Senior Manager, Service Design, Airbnb
Senior Director, Product Enablement, Toast
Senior Service Designer, Adobe
Co-author of Orchestrating Experiences
