Jamie Kaspszak

Sr. Manager, Experience Strategy & Capability Development, Best Buy

Jamie Kaspszak is a Sr. Manager of CX Strategy and Capability Development at Best Buy with 6 years of experience as a CX professional. She is passionate about technology and design and how it impacts customer and employee experience. In her role, she provides strategic guidance rooted in customer and industry trends to evolve the maturity of the CX practice at Best Buy as well as maximize the impact of the capability. She has a diverse background in customer experience, enterprise strategy, design operations and graphic design.

Rosenverse talks by Jamie:

" We recommend pausing the focus on NPS score to coach behaviors that drive long-term customer relationships. "

Theme 4: Discussion

January 8, 2024

" We’re no longer in the business of selling computers and TVs. We are in the happiness business. "

Not Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy

January 8, 2024

Rosenverse People Everyone

Paul Kahn

Information Designer and Author, Northeastern University

Ha Phan

Writer, Storyteller, Technologist

Uday Gajendar

UX Design Leader

Jesse James Garrett

Fractional AI Transformation Leader, Intentional Associates

Louis Rosenfeld

Founder, Publisher, & CEO, Rosenfeld Media

Jemma Ahmed

Advancing Research and Shift UX Curator

Sheryl Cababa

Author of Closing the Loop

Sophia Prater

UX Strategy Consultant and Coach

Stefanie Hutka

Founder & Head of Design Research at Sendfull, Author of What Your Machines Should Do

Abby Covert

Abby Covert, Chief Sensemaker, The Sensemakers Club

Dan Saffer

Assistant Professor of the Practice, Human-Computer Interaction Institute, Carnegie Mellon University

Changying (Z) Zheng

Sr. Director, Product Experience Operations, Deel

Hang Xu

Design Recruiter

Dan Brown

Co-founder, EightShapes

Jon Fukuda

Co-founder, Limina.co

Alison Rand

Senior Director, Head of Design Operations at InVision

Catt Small

Staff Product Designer at Dropbox and Author of The Staff Designer

Dr. Jamika Burge

CEO, blackcomputeHER.org

Sean McKay

Founder, Product Strategy & Design Consultant, Whole Product Thinking

Robert Fabricant

Co-Founder & Partner, Dalberg Design

Candi Williams

Coach and Content Design Leader

Brooke Hopper

Sr Principal Designer, Machine Intelligence & New Technology

Sarah B. Nelson

Founder, Chief Architect at Architects of the Future

Paz Perez

AI Designer

Robin Cannon

VP of Product at Knapsack

Patrick Neeman

Sr. Principal UX Designer at Workday

Jeffrey Zeldman

Executive Creative Director at Automattic

Julia Barham

Senior Director of Product Management, Author of The Product Management Playbook

Clayton Johnson

Product Executive and Transformation Leader

Peter Van Dijck

Head of Product and Technology, Helpful Intelligence Co.

Mary Aviles

UX Research Expert at Allstate

Tristin Oldani

Designer, Strategist, and Creative Technologist

Feyikemi Akinwolemiwa

Research and Design Manager, National Grid

Daniel Gloyd

Independent Design & Research Consultant

Rachel Garb

Retired UX Leader

Anne Cantera

Founder, Elementyl Intelligence and Voiceofai.io

Julia Cowing

User Researcher & Research Ops Manager

Robin Beers

Founder, Ubuntu Culture Company

Greg Baker

Chief Strategy Officer, DesignMap

Joe Elmendorf

Creator of Shitty Maps and Principal of Maps and Mirror

Santiago Bustelo

Director, Kambrica

George Aye

Co-Founder and Director of Innovation, Greater Good Studio

Angelos Arnis

Co-founder / Strategic Designer, Joint Frontiers

Ben Blumenrose

Managing Partner, Designer Fund

Kritika Sony

UX Designer, PromptPath AI

David Siren Eisner

VP of Product Design at Datadog and Founder of CraftAmplify, Author of Product Design Engineering

Paul Bakaus

CEO and Founder, Renaissance Geek, Inc.

Amelia Wattenberger

Developer, Designer, and Prototyper

Adekunle Oduye

Independent UX Engineer

Christian Crumlish

Author of Product Management for UX People