Jamie Kaspszak
Sr. Manager, Experience Strategy & Capability Development, Best Buy
Jamie Kaspszak is a Sr. Manager of CX Strategy and Capability Development at Best Buy with 6 years of experience as a CX professional. She is passionate ab
Rosenverse talks by Jamie:
" We recommend pausing the focus on NPS score to coach behaviors that drive long-term customer relationships. "
Theme 4: Discussion
January 8, 2024
" The word obsessed is provocative and meant to push us to continually ask what can we do more. "
Not Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy
January 8, 2024
