Rosenverse

Jamie Kaspszak

Sr. Manager, Experience Strategy & Capability Development, Best Buy

Jamie Kaspszak is a Sr. Manager of CX Strategy and Capability Development at Best Buy with 6 years of experience as a CX professional. She is passionate about technology and design and how it impacts customer and employee experience. In her role, she provides strategic guidance rooted in customer and industry trends to evolve the maturity of the CX practice at Best Buy as well as maximize the impact of the capability. She has a diverse background in customer experience, enterprise strategy, design operations and graphic design.

Rosenverse talks by Jamie:

Jamie Kaspszak

" It’s more dangerous to do nothing than to do something that’s not super perfect to start. "

Theme 4: Discussion

January 8, 2024

Jamie Kaspszak

" The word obsessed is provocative and meant to push us to continually ask what can we do more. "

Not Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy

January 8, 2024

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