Jamie Kaspszak
Sr. Manager, Experience Strategy & Capability Development, Best Buy
Jamie Kaspszak is a Sr. Manager of CX Strategy and Capability Development at Best Buy with 6 years of experience as a CX professional. She is passionate about technology and design and how it impacts customer and employee experience. In her role, she provides strategic guidance rooted in customer and industry trends to evolve the maturity of the CX practice at Best Buy as well as maximize the impact of the capability. She has a diverse background in customer experience, enterprise strategy, design operations and graphic design.
Rosenverse talks by Jamie:
" It’s more dangerous to do nothing than to do something that’s not super perfect to start. "
Theme 4: Discussion
January 8, 2024
" We have to slow down to speed up — understanding the why before chasing the outcome. "
Not Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy
January 8, 2024
