Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

HCI 2.0: Humanity Deserves the Attention that UX Research has to Offer
Gold
Tuesday, March 28, 2023 • Advancing Research 2023
Share the love for this talk
HCI 2.0: Humanity Deserves the Attention that UX Research has to Offer
Speakers: Prayag Narula and Rida Qadri
Link:

Summary

Data cannot interpret the world. Only humans can. Because of that, the next evolution of AI requires a more collaborative approach to building systems. And UX researchers are uniquely positioned to build the dream team responsible for managing the data collection required for more responsible AI. Anthropology and sociology methodologies provide us the framework to interpret human behavior in a way that telemetry can't. Qualitative research leads to more socially conscious computing decisions that will impact technology companies going forward. Join this fireside conversation to discover... The power of changing one tiny acronym from "Human-Computer Interaction" to "Human-Centered Innovation" Expert recommendations for building more responsible technology What it will take to build a fundamental practice around collecting and analyzing high-quality data Practical steps you can take today to build ethical products in the future

Key Insights

  • Jakarta drivers formed self-organized physical base camps replicating workplace communities despite digital platform pressures.

  • User-driven innovation, such as hacked apps distributed via WhatsApp, addresses gaps platforms overlook, influencing official feature adoption.

  • Technology impacts vary greatly by local context; US-centric assumptions do not hold true globally.

  • Qualitative ethnographic research is essential to uncover why and how technology affects communities beyond surface-level metrics.

  • Researchers should be reflexive about their own assumptions and power when engaging with communities.

  • Early involvement of qualitative research in product development can prevent gap between company assumptions and user needs.

  • AI evaluation methods relying solely on automated classifiers risk missing context-specific social meanings and harms.

  • Human-in-the-loop evaluation benefits from nuanced research designs considering diverse perspectives and cultural contexts.

  • Companies adopting driver base camps acknowledge grassroots knowledge but create exclusion and new social rifts.

  • Building trust requires long-term relationship building with communities and local partners, not 'parachute research.'

Notable Quotes

"Drivers continued the practice of hanging out in physical base camp spots despite platforms saying they wanted to get rid of them."

"Users are smart, innovative, and a lot of the innovation actually comes from users rather than big companies."

"Technologies don't have universal impact; what happens in New York vs Jakarta can be very different."

"Sometimes you have to completely change your research questions after building relationships with the community."

"Researchers often treat users as checkboxes, going in, doing research, checking the box and leaving."

"Companies have started building their own base camps, but these feel more exclusionary compared to grassroots ones."

"We shouldn't let the world of computer science make us forget our own power and what we bring to the table."

"It's important not to be a parachute researcher who just jumps in, asks questions, and jumps out without impact."

"Qualitative researchers can help design better human-in-the-loop evaluation guidelines that consider social context."

"Building more ethical, responsible, and humanistic forms of technologies requires diverse and interdisciplinary conversations."

Ask the Rosenbot
Kit Unger
Theme 3 Intro
2022 • Design at Scale 2022
Gold
Sharon Bautista
Time to Make the Donuts: How User Research Helped Bridge Disparate Teams
2024 • Enterprise Experience 2020
Gold
PJ Buddhari
Meet Spectrum, Adobe’s Design System
2021 • Design at Scale 2021
Gold
Scott Stephens
The Next Generation in DesignOps Toolsets
2022 • DesignOps Community
Ross Smith
Breaking Barriers with Empathy
2017 • Enterprise Experience 2017
Gold
Ovetta Sampson
Research in the Automated Future
2022 • Advancing Research 2022
Gold
Jamika Burge
Embracing change: Navigating shifting landscapes with compassion and agency
2025 • Advancing Research 2025
Gold
Sheryl Cababa
Expanding Your Design Lens with Systems Thinking
2023 • Enterprise Community
Amanda Kaleta-Kott
The Joys and Dilemmas of Conducting UX Research with Older Adults
2022 • Advancing Research 2022
Gold
Jemma Ahmed
Theme 1 Intro
2026 • Advancing Research 2026
Conference
Louis Rosenfeld
Opening Remarks
2023 • Advancing Research 2023
Gold
Victor Udoewa
Theme One Intro
2023 • Advancing Research 2023
Gold
Husani Oakley
Theme Two Intro
2023 • Enterprise UX 2023
Gold
Bria Alexander
Opening Remarks
2021 • DesignOps Summit 2021
Gold
Ana Maria Montero Barrantes
The Authentic UX Talent Show
2024 • Enterprise Experience 2020
Gold
Bryce Benton
[Demo] AI-powered UX enhancement: Aligning GitHub documentation with USWDS at Austin Public Library
2024 • Designing with AI 2024
Gold

More Videos

Brad Peters

"Having a well-thought-out data package really helps us see a fuller picture."

Brad Peters Anne Mamaghani

Short Take #1: UX/Product Lessons from Your Industry Peers

December 6, 2022

Lona Moore

"Rituals symbolize community identity and shared values, helping scale human-centered habits across boundaries."

Lona Moore

Scaling Design Beyond Designers

June 11, 2021

Josh Clark

"The Pinocchio pattern is about turning an idea, a concept, into a working reality with machine intelligence as a collaborator."

Josh Clark Veronika Kindred

Sentient Design, AI, and the Radically Adaptive Experience (1st of 3 seminars)

January 15, 2025

Erin May

"It’s not a theme unless you can put your hand over every sticky note and the label explains the story."

Erin May Roberta Dombrowski Laura Oxenfeld Brooke Hinton

Distributed, Democratized, Decentralized: Finding a Research Model to Support Your Org

March 10, 2022

Tara Tressel

"People were more likely to explain their thought process and just more context around the particular situation of their org."

Tara Tressel

Investigating qualitative depth of AI-moderated interviews

March 10, 2026

Charles Lee

"Updating and adopting design system components is company time, so a slower release schedule helps teams keep up."

Charles Lee Jennie Yip

Building a New Home for the Atlassian Design System

October 22, 2020

Kristin Skinner

"Learning should be an experience tailored around the learner, not the curriculum."

Kristin Skinner

Five Years of DesignOps

September 29, 2021

Megan Blocker

"If you see a problem or opportunity, you should do something about it."

Megan Blocker

Getting to the “So What?”: How Management Consulting Practices Can Transform Your Approach to Research

March 26, 2024

Shanti Mathew

"A standard framework for collecting and responding to family feedback at the organizational level can increase their voice’s impact."

Shanti Mathew Natalie Sims Natalia Radywyl

Civic Design at Scale: Introducing the Public Policy Layer Cake

December 9, 2021