Summary
While many researchers see the value of a central research repository, how to introduce one in an organization is still a big question. Today we have the chance to learn from two researchers who have done it. Taylor Jennings, Senior UX Researcher at Chili Piper, and Joe Nelson, User Experience Researcher at MasterControl, will share their process and experience gained from implementing their research repository. We’ll cover how they realized the need for a repository, how they convinced stakeholders, evaluated solutions, and what they’d do differently in hindsight. Join us live as we leave plenty of opportunities for the audience to ask questions.
Key Insights
-
•
The need for a centralized repository arises when multiple teams conduct research without a shared platform.
-
•
A repository can save time and enhance collaboration among UX researchers and stakeholders.
-
•
Tools should facilitate easy access to insights through intuitive tagging and multimedia capabilities.
-
•
Engaging stakeholders early on can improve the adoption and usage of the repository.
-
•
Balancing global and project-specific tags is essential for effective organization and retrieval of research data.
-
•
Providing clear definitions for tags helps different stakeholders understand the relevance of data.
-
•
Continuous communication and training are necessary to keep stakeholders utilizing the repository effectively.
-
•
Flexibility in processes can help transition data into long-term repositories without losing historical context.
-
•
Visual content such as video clips can significantly enhance stakeholder empathy and understanding of user experiences.
Notable Quotes
"It was great to be here. I'm excited to share what I've learned in using the repository."
"If we wanted to scale and continue to grow, we needed something to help us."
"Setting up a repository saves time and speeds things up significantly."
"Having all our data centralized helps facilitate quick insights."
"The repository is something that serves researchers directly, not just stakeholders."
"Video clips drive a level of empathy that text alone doesn't provide."
"Understanding the tools and processes early on sets researchers up for success."
"It's important to push stakeholders to the repository rather than answer one-off questions."
"I would have done a better job at getting everyone onboard with the repository."
"It's crucial to maintain a balance while tagging to avoid overwhelming stakeholders."
More Videos
"Innovators can listen to what is unsaid."
John MaedaMaking Sense of Enterprise UX
June 9, 2016
"What we want is for organizations to step away from demographics to understand people as cognitive beings."
Indi YoungThinking styles: Mend hidden cracks in your market
January 8, 2025
"Collaboration between data teams and design teams can create delightful experiences for customers."
Chris ChapoData Science and Design: A Tale of Two Tribes
May 13, 2015
"Material design is a framework for creating web and mobile experiences."
Elizabeth ChurchillExploring Cadence: You, Your Team, and Your Enterprise
June 8, 2017
"We have to make sure that we are being mindful and inclusive."
Rusha SopariwalaRemote, Together: Craft and Collaboration Across Disciplines, Borders, Time Zones, and a Design Org of 170+
June 9, 2022
"Design helps build capital and seeks comfort."
George AyeThat Quiet Little Voice: When Design and Ethics Collide
November 16, 2022
"As leaders, we need to cultivate our own resilience so that we can nurture our teams."
Ariba JahanTeam Resiliency Through a Pandemic
January 8, 2024
"Getting to know your stakeholders helps foster collaboration and understanding."
Julie Gitlin Esther RaiceDesign as an Agent of Digital Transformation at JPMC
June 9, 2021
"We are not allowing anyone else to be in a position of power based on the data we collect and share."
Matteo GrattonCan Data and Ethics Live Together?
October 1, 2021
