Summary
While many researchers see the value of a central research repository, how to introduce one in an organization is still a big question. Today we have the chance to learn from two researchers who have done it. Taylor Jennings, Senior UX Researcher at Chili Piper, and Joe Nelson, User Experience Researcher at MasterControl, will share their process and experience gained from implementing their research repository. We’ll cover how they realized the need for a repository, how they convinced stakeholders, evaluated solutions, and what they’d do differently in hindsight. Join us live as we leave plenty of opportunities for the audience to ask questions.
Key Insights
-
•
The need for a centralized repository arises when multiple teams conduct research without a shared platform.
-
•
A repository can save time and enhance collaboration among UX researchers and stakeholders.
-
•
Tools should facilitate easy access to insights through intuitive tagging and multimedia capabilities.
-
•
Engaging stakeholders early on can improve the adoption and usage of the repository.
-
•
Balancing global and project-specific tags is essential for effective organization and retrieval of research data.
-
•
Providing clear definitions for tags helps different stakeholders understand the relevance of data.
-
•
Continuous communication and training are necessary to keep stakeholders utilizing the repository effectively.
-
•
Flexibility in processes can help transition data into long-term repositories without losing historical context.
-
•
Visual content such as video clips can significantly enhance stakeholder empathy and understanding of user experiences.
Notable Quotes
"It was great to be here. I'm excited to share what I've learned in using the repository."
"If we wanted to scale and continue to grow, we needed something to help us."
"Setting up a repository saves time and speeds things up significantly."
"Having all our data centralized helps facilitate quick insights."
"The repository is something that serves researchers directly, not just stakeholders."
"Video clips drive a level of empathy that text alone doesn't provide."
"Understanding the tools and processes early on sets researchers up for success."
"It's important to push stakeholders to the repository rather than answer one-off questions."
"I would have done a better job at getting everyone onboard with the repository."
"It's crucial to maintain a balance while tagging to avoid overwhelming stakeholders."
More Videos
"The earlier you consider inclusion, the less costly it is."
Samuel ProulxInvisible barriers: Why accessible service design can’t be an afterthought
December 3, 2024
"Whenever we converse, there’s an opportunity for conversion."
Victor UdoewaTheme One Intro
March 27, 2023
"We must transform our success into the language of the highest level to quantify our contributions."
Gonzalo GoyanesDesign ROI: Cover a Little, Get a Lot
September 8, 2022
"Harms often accrue at the societal level rather than to individuals."
Alexandra SchmidtWhy Ethics Can't Save Tech
November 18, 2022
"We have to constantly communicate what we're doing and prioritize our efforts."
Jose CoronadoFrom Zero to Hero
September 8, 2022
"Our processes and ways of working were completely flawed."
Pippa LomasPaving the Path for Neurodiversity in Design
October 4, 2023
"This is a new space that we are all trying to figure out together."
Louis Rosenfeld Matt Jones Olga Khroustaleva Michael Leggett Karol MunozDo you want to work on climate? (Climate UX Discussion Series)
November 15, 2023
"Highlighting productivity gaps can shed light on the counterproductive nature of under-resourcing design."
Jeff GothelfThe Intersection of Lean and Design
January 10, 2019
"There are a lot of badly designed canvases out there, and I do intend to write a blog post about what it takes to do a good one."
Dave GrayGroup Activity: Making Sense of DesignOps
November 7, 2017
