Summary
The speaker opens the talk by framing the unique difficulty of being a newcomer or change leader in century-old companies and traditional industries. Seb Mallow from Canadian Railways shares his experience of feeling removed from the core business and facing distinct challenges compared to UX teams at tech-first companies. Inspired by these stories, the conference team aims to spotlight how UX can grow and transform mature enterprises. Rob Meetzel, a 30-year veteran at Ford, provides the insider perspective of evolving UX within a legacy automotive giant, while Seb offers the fresh viewpoint of a newcomer navigating steep learning curves at Canadian National Railways. The second part of the talk shifts to government UX transformation, featuring speakers like Mykelaan, who designed US satellite interfaces and managed complex stakeholder dynamics, Sherbiney Stonk from Australia Post illustrating how to build an agile UX team in an old organization, and Ivana Stok discussing product operations focused on scaling UX impact rapidly and broadly from day one. Throughout, themes of patience, perseverance, stakeholder management, adaptive strategies, and scalable solutions surface as keys to success. The talk encourages professionals from all backgrounds — consultants, tech startups, and enterprise UX teams — to learn from these tangible stories of transformation in challenging environments.
Key Insights
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UX transformation in century-old companies requires different approaches than in tech startups.
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Seb Mallow's experience reveals how being two layers removed from core business changes UX challenges.
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Rob Meetzel's 30-year tenure at Ford shows how UX evolves alongside a legacy company's culture.
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Fresh perspectives from newcomers like Seb can drive innovation even in conservative companies.
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Government UX transformation demands managing high-level stakeholders with complex interests.
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Sherbiney Stonk built one of the most effective agile UX teams in an old institution, Australia Post.
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Scaling UX in large enterprises benefits from strong product operations from day one, as Ivana Stok explains.
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Patience and perseverance are critical traits to lead change in slow-moving traditional industries.
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Stories from old industries inspire UX practitioners working in any environment to believe in transformation.
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Consultants supporting legacy enterprises must design scalable, adaptable solutions suited to bureaucratic contexts.
Notable Quotes
"What is it like to be a new kid on an old block?"
"Leading change in a century-old company is a very different challenge."
"Seb said his function supports the function that supports the main business – making his work twice removed."
"If they can do it, so can I – that’s the takeaway from these transformation stories."
"From fast-paced tech worlds, you will appreciate the patience and perseverance it takes to move an old champion."
"Rob Meetzel knows Ford as the back of his hand after nearly 30 years."
"Seb is career UXer fresh at Canadian railways with a steep learning curve."
"Mykelaan’s story is a playbook on dealing with very difficult high-rank stakeholders."
"Sherbiney built a well-functioning agile train in one of the oldest organizations."
"Ivana will teach you how to scale fast and big from day one through product operations."
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