Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"Using ChatGPT strategically increased my visibility and invited me into more strategic product meetings within my company."
Fisayo Osilaja[Demo] The AI edge: From researcher to strategist
June 4, 2024
"Imagine building programs accessible and equitable to over 200 different personas with very different needs."
Kate SternScaling Learning for the Future
September 9, 2022
"DesignOps needs to work more horizontally to bridge silos between product, marketing, engineering, and research."
Dave Malouf Patrizia Bertini Jon FukudaThe Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 2)
April 28, 2022
"We are really good at finding problems, but the opportunity solution tree helps pick the best ones to focus on."
Marieke McCloskeyUser Science: Product Analytics & User Research
March 11, 2021
"You have to put on many faces — different skills and mindsets — to communicate with purchasing, finance, legal, and HR."
Crystal PhilcoxThe Many Faces of Operations
November 6, 2017
"Enterprise problems are often engineering problems as much as design problems."
Dan WillisEnterprise Storytelling Sessions
May 13, 2015
"If we deploy AI too quickly without foresight, AI will burn in ways we cannot control."
Jodi ForlizziDesign and AI innovation
June 5, 2024
"Our communications is all over the map — email, Slack, Hangouts, face-to-face, GitHub — it surfaced some gaps we didn’t fully appreciate before."
Dave GrayGroup Activity: Making Sense of DesignOps
November 7, 2017
"Knowing your boundaries and skills lets you focus influence into meaningful outcomes rather than spreading too thin."
Bria Alexander Meredith Black Tim GilliganState of DesignOps Panel
October 1, 2021
