Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Gold
Thursday, March 11, 2021 • Advancing Research 2021
Share the love for this talk
How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Speakers: Jerome “Axle” Brown
Link:

Summary

In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.

Key Insights

  • Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.

  • Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.

  • Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.

  • Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.

  • Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.

  • Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.

  • Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.

  • Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.

  • Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.

  • Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.

Notable Quotes

"Change is the only constant, so designing insight sharing with self-directed learning is critical."

"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."

"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."

"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."

"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."

"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."

"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."

"Everyone wants to see themselves reflected in the research questions and findings."

"Focus your research report on the three most influential stakeholders, not everyone."

"Combining synchronous and asynchronous communication within one session gets us from awareness to action."

Ask the Rosenbot
Gina Mendolia
Therapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems
2024 • Advancing Service Design 2024
Gold
Rebecca Buck
Mission: Keep Talent in Research Roles!
2021 • Advancing Research 2021
Gold
Alissa Briggs
How to Coach Enterprise Experimentation
2015 • Enterprise UX 2015
Gold
Joerg Beringer
Scaling User Research with AI: Continuous Discovery of User Needs in Minutes
2025 • DesignOps Summit 2025
Gold
Amy Paris
Delivering Equity: Government Services for All Ages, Languages, Sexual Orientations, and Gender Identities
2021 • Civic Design 2021
Gold
Jack Moffett
SAFe or Sorry?
2019 • Enterprise Community
Jilanna Wilson
Distributed DesignOps Management
2019 • DesignOps Community
Tracy McGoldrick
IBM User Experience Program—The What, Why and How
2021 • Advancing Research Community
Daniela Magaña Flores
Ahead of Competition: Learn What UX Benchmarking Can Do for Your Business Today
2022 • Advancing Research 2022
Gold
Abbey Smalley
Scaling UX Past the Size of Your Team
2024 • Enterprise Experience 2020
Gold
Robert Fabricant
Shifting dynamics: The evolving relationship between researchers, participants, and organizational systems
2025 • Advancing Research 2025
Gold
Dianne Que
Real Talk: Proving Value through a Scrappy Playbook
2019 • DesignOps Summit 2019
Gold
Laura Smith
Embedding Service Design and Agile Practice within UK Planning Teams to Create Services that Last
2024 • Advancing Service Design 2024
Gold
Jen van der Meer
Service design performs value
2025 • Advancing Service Design 2025
Conference
Alicia Mooty
Design Staffing Models
2021 • DesignOps Summit 2021
Gold
Rachel Radway
The Many Paths Of Design Operations
2022 • DesignOps Summit 2022
Gold

More Videos

Lavy Kumar

"With how of work now separated from where we work, the design process stays the same—thinking holistically for all personas and touchpoints."

Lavy Kumar Kat Temple Shan Sebastian Tara Jensen Jenn Chou

Future of Work

June 9, 2021

Mitchell Bernstein

"Design systems are the language of implementation; they allow us to communicate ideas in a common format and process."

Mitchell Bernstein

Organizing Chaos: How IBM is Defining Design Systems with Sketch for an Ever-Changing AI Landscape

September 29, 2021

Prayag Narula

"The best teams I know are a quarter ahead of the product roadmap, seeking out impactful strategic research projects themselves."

Prayag Narula

How to Empower Your Designers to Do Good Research – And Why You Want To

June 10, 2022

Holly Cole

"We’re the people who can have difficult conversations and shine light on things—this is our power and we need to use it better."

Holly Cole

Panel Discussion: Growing People and Teams

November 8, 2018

Dharani Perera

"We moved a months-long deadlock in a matter of weeks by putting service design practices in place."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Alexia Cohen

"Relinquishing control over implementation empowered community-driven solutions and fostered lasting trust."

Alexia Cohen Adriane Ackerman

Increasing Health Equity and Improving the Service Experience for Under-Served Latine Communities in Arizona

December 4, 2024

Llewyn Paine

"Blurring user faces loses context and doesn’t address voice privacy, making it an inadequate solution."

Llewyn Paine

[Demo] Deploying AI doppelgangers to de-identify user research recordings

June 5, 2024

Kyria Stephens

"When you add underinvestment, segregation, and poverty, you have a recipe for disaster."

Kyria Stephens Marlon Kerner

Power to Heal: Civic Design in the Aftermath of Tragedy

November 17, 2022

Kat Vellos

"A trillion dollars is enough to buy a million dollar home for a million people, and last year, voluntary employee turnover cost the US economy one trillion dollars."

Kat Vellos

Opener: The Other L Word

January 8, 2024