Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"The designer of the future will be really great at mining data, analyzing it, and telling the story with it."
Jose Coronado Julie Gitlin Lawrence LipkinPeople First - Design at JP Morgan
June 10, 2021
"IBM Design Thinking is about collaborating around artifacts and frameworks, not prescribing the process teams must follow."
Phil GilbertA Consistent Culture of Design
May 14, 2015
"When you’re building a specific AI feature, you don’t want to make your user write their own prompt."
Trisha Causley[Demo] Complexity in disguise: Crafting experiences for generative AI features
June 5, 2024
"The ultimate measure is bringing value so people invite you back to work with them again and again."
Lada Gorlenko Sharbani Dhar Sébastien Malo Rob Mitzel Ivana Ng Michal Anne RogondinoTheme 1: Discussion
January 8, 2024
"Creating experience principles helped democratize design decision-making across teams inside and outside the design group."
Sarah WilliamsA Framework for CX Transformation
June 11, 2021
"Eleanor Ostrom showed that communities can often manage commons better than governments or organizations."
Amy ThibodeauOpening Keynote: Process and Ambiguity
October 23, 2019
"Augmented reality is an entirely new paradigm and we haven’t quite figured out accessibility for that yet."
Sam ProulxMobile Accessibility and You
June 9, 2022
"Some people lie; that’s why we need to triangulate methods to approach reality."
Sam Ladner Megan Blocker Tanvi Dhond Katie Hansen Ricardo MartinsMethodologies: Beyond the interview [Advancing Research Community Workshop Series]
September 4, 2024
"Clyde runs every time there’s a change, generating libraries and tokens to keep everyone up to date."
Luca RagerEmpowering Gaming at Scale: How Xbox Builds Powerful, Automated, and Distributed Design Systems with Sketch
September 30, 2021
