Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Gold
Thursday, March 11, 2021 • Advancing Research 2021
Share the love for this talk
How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Speakers: Jerome “Axle” Brown
Link:

Summary

In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.

Key Insights

  • Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.

  • Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.

  • Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.

  • Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.

  • Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.

  • Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.

  • Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.

  • Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.

  • Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.

  • Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.

Notable Quotes

"Change is the only constant, so designing insight sharing with self-directed learning is critical."

"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."

"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."

"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."

"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."

"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."

"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."

"Everyone wants to see themselves reflected in the research questions and findings."

"Focus your research report on the three most influential stakeholders, not everyone."

"Combining synchronous and asynchronous communication within one session gets us from awareness to action."

Ask the Rosenbot
Hugh Dubberly
Problems with Problems: Reconsidering the Frame of Designing as Problem-Solving
2019 • Enterprise Community
Bria Alexander
Opening Remarks
2024 • Advancing Research 2021
Gold
Theresa Neil
Designing for Wellness: Specializing in Healthcare
2024 • Rosenfeld Community
Carol Smith
Operationalizing Responsible, Human-Centered AI
2023 • Enterprise UX 2023
Gold
Bria Alexander
OKRs—Helpful or Harmful?
2022 • DesignOps Community
Mariah Hay
BUILD: Discussion
2018 • Enterprise Experience 2018
Gold
Tim Frick
The journey of building a sustainable design practice
2025 • Climate UX Interest Group
Patrick Boehler
The service shift: transforming media organizations to create real value through design
2025 • Advancing Service Design 2025
Gold
Sam Yen
Driving Organizational Change Through Design? Do more of this and less of that
2017 • Enterprise Experience 2017
Gold
Sarah Williams
Verizon_A Framework for CX Transformation
2024 • Design at Scale 2021
Gold
Alana Washington
Theme 1: Introduction and Provocation
2024 • DesignOps Summit 2020
Gold
Greg Petroff
The Compass Mission
2021 • Advancing Research 2021
Gold
Alla Weinberg
People Are Sick of Change: Psychological Safety is the Cure
2023 • DesignOps Community
Bianca Jefferson
From Sprints to Systems: Operationalizing Continuous Discovery Through DesignOps
2025 • DesignOps Summit 2025
Gold
Joel Branch
Humanizing AI: Filling the Gaps with Multi-faceted Research
2021 • Advancing Research 2021
Gold
Alana Washington
Theme 3 Intro
2021 • DesignOps Summit 2021
Gold

More Videos

Monty Hammontree

"If you get enough good behavior going on, the system corrects itself and susses out the bad."

Monty Hammontree

The Future of UX Research

December 3, 2020

Ned Dwyer

"Measuring impact means linking research insights back to decisions and how they affect roadmaps and priorities."

Ned Dwyer Emily Stewart James Wallis

The Intersection of Design and ResearchOps

September 24, 2024

Peter Merholz

"UXers are less satisfied because we have failed to set proper expectations about what the real work of UX is."

Peter Merholz

The Trials and Tribulations of Directors of UX

July 13, 2023

Matt Duignan

"Providing immediate tactical value is the big one for just-in-time curation."

Matt Duignan

Atomizing Research: Trend or Trap

March 30, 2020

Daniel Gloyd

"Users don’t just trust the advisor’s opinion; they vet it through their community networks."

Daniel Gloyd

Designing Warmth

February 26, 2025

Jilanna Wilson

"Travel is impactful to let your remote teammates experience your context, which helps build empathy."

Jilanna Wilson

Distributed DesignOps Management

February 26, 2019

Megan Blocker

"It’s a moral obligation for organizations to engage with research and ethics; being mature is not optional anymore."

Megan Blocker Lada Gorlenko Fatimah Richmond Molly Stevens

What UX research maturity looks like and how we get there [Advancing Research Community Workshop Series]

November 9, 2023

Jules Monza

"It’s the same thing with spreadsheets or work back plans; if you’re spending all your time on process and not the work, that’s too much overhead."

Jules Monza

Use These Words and Count These Things

September 25, 2024

Kevin M. Hoffman

"Thou art community, connection, and meaning – the product is not just code or design, it is a shared experience between humans and dogs."

Kevin M. Hoffman

Theme 2: Enterprise Team Journey

June 3, 2019