How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Summary
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"Yesterday was a lot of fun, but today is going to be even more fun."
Bria AlexanderOpening Remarks
June 10, 2021
"The best we do should be open to improvement and evolution to better serve clients' target audiences."
Megan CamposWhat Did I Miss? The Hidden Costs of Deprioritizing Diversity in User Research
March 12, 2021
"People are the interface at Airbnb; it’s an oral culture rather than documentation forward."
Rebecca GimenezWork in Progress: Service Design at Airbnb
December 3, 2024
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
Jerome “Axle” BrownHow to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
March 11, 2021
"AI doesn’t fail at the model level. It fails at the workflow level."
Joy KendiMwitiDeciding when to automate: Integrating AI in high-stakes systems
June 9, 2026
"A lot of times those data streams are acting somewhat independently."
Brad Peters Anne MamaghaniShort Take #1: UX/Product Lessons from Your Industry Peers
December 6, 2022
"Now design ops teams must be fit for purpose. We should meet the needs of the work we have to do."
Dominique WardThe Most Exciting Time for DesignOps is Now
September 8, 2022
"Culture is the sticky glue holding us together but flexible enough to allow us to move in new directions."
Chloe Amos-EdkinsA Cultural Approach: Research in the Context of Glocalisation
March 27, 2023
"We still do a lot of coding transcripts by hand, and I’m not sure where the ideal digital intersection is."
Andrea GallagherThe Problem Space
May 16, 2019
Latest Books All books
Dig deeper with the Rosenbot
How important is fluency across business, customer, technology, design, and data domains for product managers?
How can talking about AI without using the term help uncover the real capabilities and risks of the technology?
Why is the timing of research in the product lifecycle critical for reducing risk?