Rosenverse
How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon

Gold
Thursday, March 11, 2021 • Advancing Research 2021
Share the love for this talk
How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Speakers: Jerome “Axle” Brown
Link:

Summary

In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.

Key Insights

  • •

    Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.

  • •

    Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.

  • •

    Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.

  • •

    Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.

  • •

    Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.

  • •

    Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.

  • •

    Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.

  • •

    Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.

  • •

    Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.

  • •

    Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.

Notable Quotes

"Change is the only constant, so designing insight sharing with self-directed learning is critical."

"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."

"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."

"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."

"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."

"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."

"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."

"Everyone wants to see themselves reflected in the research questions and findings."

"Focus your research report on the three most influential stakeholders, not everyone."

"Combining synchronous and asynchronous communication within one session gets us from awareness to action."

Ask the Rosenbot
Julie Gitlin
Design as an Agent of Digital Transformation at JPMC
2021 • Design at Scale 2021
Gold
Alba Villamil
Stereotyped by Design: Pitfalls in Cross-Cultural User Research
2020 • Advancing Research 2020
Gold
Angelos Arnis
Navigating the Rapid Shifts in Tech's Turbulent Terrain
2023 • DesignOps Summit 2023
Gold
Nathan Shedroff
Double Your Mileage: Use Your Research Strategically
2020 • Advancing Research 2020
Gold
Peter Van Dijck
Hands-on AI #2: Understanding evals: LLM as a Judge
2025 • Rosenfeld Community
Kit Unger
Theme 2: Introduction
2021 • Design at Scale 2021
Gold
Ovetta Sampson
Managing the Human Engagement Risks of AI
2025 • Designing with AI 2025
Gold
Boon Yew Chew
Making Sense of Systems—and Using Systems to Make Sense of the Enterprise
2023 • Enterprise UX 2023
Gold
Peter Merholz
Design at Scale is People!
2021 • Design at Scale 2021
Gold
Ivana Ng
Level Up Your Program with ProductOps
2024 • Enterprise Experience 2020
Gold
Tala Tayebi
Voice and influence in an age of noise
2026 • Advancing Research 2026
Gold
Paz Perez
Context Architecture for AI systems
2026 • Rosenfeld Community
Shipra Kayan
How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
2021 • DesignOps Summit 2021
Gold
Alnie Figueroa
Teamwork: Strategies for Effective Collaboration with Other Program Management Teams
2022 • DesignOps Summit 2022
Gold
Chelsey Glasson
Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change
2025 • Rosenfeld Community
Steve Krug
Don’t Make Me Think 3.0: What Endures and What Evolves in UX
2026 • Advancing Research 2026
Gold

More Videos

Shelby Switzer

"Be present, put devices down, turn off Slack notifications, and really engage."

Shelby Switzer

Making Space for Community Knowledge-sharing in a Distributed World

December 10, 2021

Nathan Curtis

"Building a design system is really about breaking big problems into smaller parts that have real value."

Nathan Curtis

Design Systems for Us: How Many One-Source(s)-of-Truth Are Enough?

January 17, 2019

Sarah Brooks

"We’ve seen reflections from you all through Slack throughout the conference."

Sarah Brooks

Theme Three Intro

November 18, 2022

Sarah Kinkade

"Transformation is new ways of thinking and eventually doing; we won’t have all the answers at the start and that’s okay."

Sarah Kinkade Mariana Ortiz-Reyes

Design Management Models in the Face of Transformation

June 8, 2022

Mackenzie Cockram

"Heat maps showed users clicking on areas they thought were clickable but weren’t, resulting in click rage."

Mackenzie Cockram Sara Branco Cunha Ian Franklin

Integrating Qualitative and Quantitative Research from Discovery to Live

December 16, 2022

Joi Freeman

"Diversity at the bottom without diversity at the top means narrowing perspective from the top down."

Joi Freeman

A New Vantage Point: Building a Pipeline for Multifaceted Research(ers)

March 30, 2020

Bria Alexander

"Operations is the de-risking activity that creates scalable processes for better outcomes - Theresa."

Bria Alexander Patrizia Bertini Peter Boersma Jon Fukuda Dave Malouf Theresa Slate Changying (Z) Zheng

Charting the future of DesignOps: A community workshop

April 18, 2024

Daniel Gloyd

"It’s psychopathic behavior to know about harm in a product’s sourcing and ignore it rather than seek transparency."

Daniel Gloyd

Designing Warmth

February 26, 2025

Mitchell Bernstein

"Previously, IBM designers were inventing their own buttons for every product, which exasperated chaos and inconsistency."

Mitchell Bernstein

Organizing Chaos: How IBM is Defining Design Systems with Sketch for an Ever-Changing AI Landscape

September 29, 2021