Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"Designers must mitigate risk for their projects, but they personally face bigger risks from failure."
Justin Entzminger Terrance Smith Tracy M. Colunga Mai-Ling GarciaRisk and Reward: How to Diversify the Field of Civic Innovators and Designers
November 17, 2022
"The COO isn’t paying attention to ops silos—COOs focus on longer term strategic enablement beyond today’s operational teams."
Jon Fukuda Jake Burghardt Jose Coronado Natalie Dunbar Denise TillesAll the Ops: Successful cross-functional collaboration
September 10, 2025
"Service design is still so new that no one really knows what maturity looks like."
Rebecca GimenezWork in Progress: Service Design at Airbnb
December 3, 2024
"If we invest in green technologies today, we can secure a sustainable tomorrow."
Ash BrownSilver Linings: What DesignOps Learned in the Shift to WFH
October 23, 2020
"Together we can bridge the gap by incorporating lived expertise and knowledge through access and opportunity."
Samuel MartinCo-Design vs Faux-Design: Navigating the Complexities of Sharing Power in Co-Design
March 27, 2026
"UX leadership can't really lead the way that it should while it's within a UX organization."
Sarah Alvarado Nalini P. Kotamraju Anne Mamaghani Peter MerholzHow to make UX research leadership more effective [Advancing Research Community Workshop Series]
October 26, 2023
"Everyone, whatever your job is, is working for this service on behalf of the customer."
Shreya Dhawan Victor Udoewa Xènia Viladas Florian VollmerMaking service tangible: the fastest path to higher performance
November 19, 2025
"The answers to our most pressing questions aren’t out there waiting to be discovered, but right here hidden in what we already know."
Katie HansenFinding the unknown in the known: Harnessing meta-analysis and literature review
March 12, 2025
"It’s huge to have a framework so managers and employees speak the same language around skills and growth."
Ian SwinsonDesigning and Driving UX Careers
June 8, 2016
