Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"There are lots of little mushroom patches of design sprouting up, but they're disconnected and not sharing."
Michael LandEstablishing Design Operations in Government
February 18, 2021
"If we truly want diverse teams, we have to create safe spaces for people to do their best work."
Jackie Velasquez-RossTalent Acquisition and Our Responsibility
June 16, 2020
"Traditional software is grounded—accurate and reliable—but lacks radical adaptivity."
Josh Clark Veronika KindredSentient Design: New Postures for AI-Mediated Experiences (2nd of 3 seminars)
January 29, 2025
"Many customers struggle to get anyone to listen to actual insights because of the volume and complexity of raw video data."
Andy Barraclough Betsy NelsonFrom Costly Complexity to Efficient Insights: Why UX Teams Are Switching To Voxpopme
September 23, 2024
"One of the overwhelming requests has been how to make the case for design."
Ariel KennanTheme 2 Intro
December 9, 2021
"Engaging communities requires thinking beyond western-centric tools, considering language and cultural relevance for accessibility."
Xenia Adjoubei Sean BruceEmpowering Communities Through the Researcher in Residence Program
March 29, 2023
"It’s important to create a sincere environment where everyone feels they can equally participate, regardless of title or skill level."
Anne MamaghaniHow Your Organization's Generative Workshops Are Probably Going Wrong and How to Get Them Right
March 28, 2023
"People are better equipped to decide and act in their lives when we deliver relevant and useful information."
Patrick Boehler Madison KarasThe service shift: transforming media organizations to create real value through design
November 19, 2025
"Failure is when effort did not produce the desired result, not putting in the effort in the first place."
Dan WardFailure Friday #1 with Dan Ward
February 7, 2025