Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"If you’re a team of one, focus on getting one stakeholder at a time to sponsor your work."
Jon White Erin MayUnsticking Research for Better Information Flow
March 11, 2026
"It really matters to researchers’ identities whether they see themselves as user or market researchers."
Jemma AhmedBringing together market and user research
October 17, 2019
"The people who work traditional hours are not the end all be all of the world when designing research participation."
Robert Fabricant Sahibzada Mayed Nidhi Singh RathoreIndustry junctures: Paths forwards for UXR and the critical decisions that get us there [Advancing Research Community Workshop Series]
October 2, 2024
"Research democratization is all about empowering people who are not researchers to start doing research themselves."
Kathleen AsjesResearch Democratization: the Good, the Bad and the Ugly
March 10, 2022
"The team doesn’t understand who’s responsible for what or the difference between a design manager and a design lead."
Dianne QueReal Talk: Proving Value through a Scrappy Playbook
October 23, 2019
"Use plain language in all communication. No design or technology jargon."
Marisa BernsteinIt Takes GRIT: Lessons from the Small, but Mighty World of Civic Usability Testing
December 9, 2021
"Sponsor sessions are not just salesy sessions; they’re actually really fantastic sessions put on by your peers."
Uday Gajendar Louis RosenfeldDay 1 Welcome
June 4, 2024
"Senior employees should hold difficult conversations questioning processes that may be harmful to others."
Laine Riley ProkayHow DesignOps can Drive Inclusive Career Ladders for All
September 30, 2021
"The team is passionate, creative, and innovative, building experiences that people love."
Jen Crim Jess Quittner Saritha Kattekola Alex Karr Gurbani PahwaCulture, DIBS & Recruiting
June 11, 2021