Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon

Gold
Thursday, March 11, 2021 • Advancing Research 2021
Share the love for this talk
How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Speakers: Jerome “Axle” Brown
Link:

Summary

In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.

Key Insights

  • Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.

  • Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.

  • Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.

  • Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.

  • Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.

  • Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.

  • Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.

  • Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.

  • Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.

  • Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.

Notable Quotes

"Change is the only constant, so designing insight sharing with self-directed learning is critical."

"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."

"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."

"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."

"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."

"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."

"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."

"Everyone wants to see themselves reflected in the research questions and findings."

"Focus your research report on the three most influential stakeholders, not everyone."

"Combining synchronous and asynchronous communication within one session gets us from awareness to action."

Ask the Rosenbot
Alana Washington
Theme 1: Introduction and Provocation
2024 • DesignOps Summit 2020
Gold
Mackenzie Cockram
Integrating Qualitative and Quantitative Research from Discovery to Live
2022 • QuantQual Interest Group
Jemma Ahmed
Collaboration: learning from other fields beyond our own [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Frances Yllana
D.E.A.R.R. Diaries (Discipline, Experience, Architecture, Reflection + Revolution)
2022 • Civic Design 2022
Gold
Bill Scott
Lean Engineering: Engineering for Learning and Experimentation in the Enterprise
2015 • Enterprise UX 2015
Gold
Andrew Webster
Scaling Design Capability: How Involved Should You Be?
2021 • DesignOps Summit 2021
Gold
Jackie Ho
Lead Effectively While Preserving Team Autonomy with Growth Boards
2024 • Enterprise Experience 2020
Gold
Jemma Ahmed
Redefining the research toolkit: Expanding methodologies for a changing world
2025 • Advancing Research 2025
Gold
Nicole Aleong
What UX research can learn from other research practices [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Matt LeMay
You Don’t “Get” Anyone to Do Anything
2022 • Design in Product 2022
Gold
Adam Cutler
Discussion
2016 • Enterprise UX 2016
Gold
Marina Martin
Lives on the Line: The Stakes of UX at the Scale of Government
2018 • Enterprise Experience 2018
Gold
Sam Proulx
Accessibility: An Opportunity to Innovate
2022 • Civic Design 2022
Gold
Mark Interrante
Collaboration Flows in Product Development
2017 • Enterprise Experience 2017
Gold
Rachael Dietkus, LCSW
AI: Passionate defenses and reasoned critique [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Kritika Yadav
Optimizing AI Conversations: A Case Study on Personalized Shopping Assistance Frameworks
2025 • Designing with AI 2025
Gold

More Videos

Jemma Ahmed

"Research is at a critical moment as relational dynamics between participants, organizations, and researchers shift from linear to plural and relational."

Jemma Ahmed Megan Blocker Eduardo Ortiz

Redefining the research toolkit: Expanding methodologies for a changing world

March 12, 2025

Andrew Webster

"A changed person in an unchanged environment is worse off than if you’d never inspired them in the first place."

Andrew Webster

Scaling Design Capability: How Involved Should You Be?

September 30, 2021

Bria Alexander

"Without your research, feedback, and engagement, we would never have pulled together such a diverse slate of speakers."

Bria Alexander

Opening Remarks

June 9, 2021

Corey Long

"Layoffs take on average two years to recover from the psychological trauma of losing a job."

Corey Long

Hiring in DesignOps: A Critical Study on How to Hire and Get Hired

September 23, 2024

Alex Hurworth

"It's not just about survival; it's about creating livable cities."

Alex Hurworth Bonnie John Fahd Arshad Antoine Marin

Designing a Contact Tracing App for Universal Access

October 23, 2020

Jennifer Strickland

"The establishment mindset is colonialism manifest in the design world."

Jennifer Strickland

Adopting a "Design By" Method

December 9, 2021

Jim Kalbach

"We as designers are expert pattern finders and observers of human behavior, which is key in this work."

Jim Kalbach

Peace is waged with sticky notes: Mapping Real-World Experiences

June 14, 2018

Marc Fonteijn

"We have over a thousand participants from 61 countries, but remember this is only a sliver of the broader service design community."

Marc Fonteijn

First Insights from the 2025 Service Design Salary(+) Report

December 4, 2024

Louis Rosenfeld

"Audiobooks are hard for us because many books have a lot of visual content, which is challenging to translate into audio."

Louis Rosenfeld

You’ve got Gold! A Rosenverse demo with Lou Rosenfeld

June 9, 2026