Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"Despite automation, many people still skim information or are busy and need simpler, focused communication."
Roy Opata OlendeHow Zapier Uses ‘All Hands Research’ to Increase Exposure to Users
August 6, 2020
"Embedding design from the system into product code without using system code leads to irregular quality and durability issues."
Nathan CurtisDesign Systems for Us: How Many One-Source(s)-of-Truth Are Enough?
January 17, 2019
"Politics will always be there. You can’t avoid it, but you can learn to navigate it without it detracting from your craft."
Wendy JohanssonBe a Product Boss!
December 6, 2022
"The art of storytelling is the ability to talk about difficult subjects in a way that leaves people feeling good."
Jon FukudaStorytelling for DesignOps
August 17, 2023
"Debate isn’t a bad thing. Challenging each other’s thinking helps you find a better approach."
Dorelle RabinowitzThe Magic Word is Trust
June 15, 2018
"Community members giving their time sacrifice something far more valuable than paid professionals do."
Victor UdoewaRadical Participatory Design: Decolonizing Participatory Design Processes
December 10, 2021
"Recognition programs help create a happy, inclusive, and high-performing global team focused on impact."
George Zhang Molly StevensUX Research Excellence Framework
March 11, 2021
"Planning is essential, but plans are useless."
Jen BriselliLearning Is The Engine: Designing & Adapting in a World We Can’t Predict
April 16, 2025
"Enough content is when your audience feels confident enough to act."
Margot BloomsteinFostering Trust in Your Brand and Beyond
March 12, 2020