Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Gold
Thursday, March 11, 2021 • Advancing Research 2021
Share the love for this talk
How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
Speakers: Jerome “Axle” Brown
Link:

Summary

In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.

Key Insights

  • Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.

  • Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.

  • Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.

  • Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.

  • Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.

  • Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.

  • Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.

  • Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.

  • Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.

  • Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.

Notable Quotes

"Change is the only constant, so designing insight sharing with self-directed learning is critical."

"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."

"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."

"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."

"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."

"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."

"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."

"Everyone wants to see themselves reflected in the research questions and findings."

"Focus your research report on the three most influential stakeholders, not everyone."

"Combining synchronous and asynchronous communication within one session gets us from awareness to action."

Ask the Rosenbot
Sam Proulx
SUS: A System Unusable for Twenty Percent of the Population
2021 • Civic Design 2021
Gold
Charlotte Vorbeck
Pipeline to Civic Design
2021 • Civic Design 2021
Gold
Uday Gajendar
Theme One Intro
2023 • Enterprise UX 2023
Gold
Dan Willis
Filling the Void
2018 • DesignOps Summit 2018
Gold
Patrizia Bertini
The (r)evolution of designOps: It’s Time to Think (really) BIG
2025 • DesignOps Summit 2025
Gold
Raven Veal
Dark Metrics: Illuminating the Negative Impact of Digital Health Design
2021 • Advancing Research 2021
Gold
Tricia Wang
From Users to Shapers of AI: The Future of Research
2024 • Advancing Research 2024
Gold
Kate Kalcevich
Designing inclusively with AI
2024 • Designing with AI 2024
Gold
Fatimah Richmond
The Future of ReOps as a Strategic Function: A Roadmap for Getting There
2024 • Advancing Research 2024
Gold
Gabrielle Verderber
Documentation Your Team Will Actually Use
2023 • DesignOps Summit 2023
Gold
Megan Blocker
Day 2 Theme Panel
2025 • Advancing Research 2025
Gold
Sahibzada Mayed
The Politics of Radical Research: A Manifesto
2023 • Advancing Research 2023
Gold
Jorge Arango
Scale Smart: AI-Powered Content Organization Strategies
2024 • DesignOps Summit 2024
Gold
Sheri Byrne-Haber
The Importance of Accessible Design Systems
2024 • DesignOps Summit 2020
Gold
Magdalena Zadara
Zero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late
2022 • Civic Design 2022
Gold
Roy Opata Olende
How Zapier Uses ‘All Hands Research’ to Increase Exposure to Users
2020 • Advancing Research Community

More Videos

John Maeda

"People problems are the biggest problems in design because the field changes too fast."

John Maeda Alison Rand

About Design Organizations

May 13, 2019

Alexia Cohen

"Prototypes were very low fidelity because too-high fidelity can intimidate participants and hinder feedback."

Alexia Cohen Adriane Ackerman

Increasing Health Equity and Improving the Service Experience for Under-Served Latine Communities in Arizona

December 4, 2024

Robert Schwartz

"She wants a small sachet she can buy every few days for a few pesos. What she really wants is to recapture time."

Robert Schwartz

We're Here for the Humans

June 9, 2017

Ron Bronson

"Attention theft is when experiences are designed to siphon away your focus aggressively."

Ron Bronson

Design, Consequences & Everyday Life

November 18, 2022

Michael Land

"In government, the org chart really matters – it influences who talks to whom and who gets to interface."

Michael Land

Establishing Design Operations in Government

February 18, 2021

Ariba Jahan

"Mental health, systems of oppression, and racial justice should have been normal conversations at work all along."

Ariba Jahan

Team Resiliency Through a Pandemic

January 8, 2024

Louis Rosenfeld

"Newness isn’t necessarily a new methodology—it can be a new way of looking at something familiar."

Louis Rosenfeld Jemma Ahmed Christian Crumlish Uday Gajendar Chris Geison

Coffee with Lou #3: What Makes for a Successful UX Conference Presentation?

May 2, 2024

Kristin Skinner

"Don’t go alone. The loneliness of the first UX designer is real."

Kristin Skinner

Opening Keynote: Org Design for Design Orgs

November 6, 2017

Savina Hawkins

"Prompt engineering is the craft of using specific inputs to elicit precise AI outputs, similar to designing discussion guides."

Savina Hawkins

Harnessing AI in UXR: Practical Strategies for Positive Impact

March 26, 2024