Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"Customer experience refers to the holistic picture of the customer relationship, not just interaction with a single digital channel."
Sarah WilliamsVerizon_A Framework for CX Transformation
January 8, 2024
"Separating genders in research can perpetuate stereotypes rather than challenge them."
Dr. Jamika D. Burge Mansi GuptaAdvancing the Inclusion of Womxn in Research Practices
September 15, 2022
"Please don’t chop off that engine until the new one is built because you are not the only one on this plane."
Laura KleinUnique challenges of innovation in enterprises
April 23, 2020
"When you hand over something to a machine, what is really yours? How does it affect your identity as a professional or your relationship to your work?"
Clara Kliman-SilverUX Futures: The Role of Artificial Intelligence in Design
June 7, 2023
"Some of these talks might make people feel a little uncomfortable because we haven’t had these conversations before."
Saara Kamppari-MillerTheme Three Intro
September 9, 2022
"People broadly fall into three communication styles: positive, fact-based, and intensity-based."
Dalia El-ShimySo You've Got a Seat at the Table. Now What?
March 31, 2020
"If going from no design system to a system, you should see an increase in product development efficiency by at least 25%."
Craig VillamorDesign Systems for Ethical Design
January 26, 2023
"There is nothing more frustrating than showing up on day one as a new employee and then being like, well, your computer didn't come in yet."
Amy Gawronski ZuccaroAdvice for DesignOps Employee #1
September 29, 2021
"If you make a change in one part of the system, it ripples out and you can’t always know the full scale of that impact."
Hana NagelTurning Research Ripples into Waves
November 8, 2018