Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"Sponsor sessions are free, not sales pitches, and do not overlap with the main program so anyone can attend."
Louis Rosenfeld Bria AlexanderOpening Remarks
November 16, 2022
"The job market is forcing UX researchers to evolve quickly, becoming strategic thinkers and system creators."
Taylor Jennings Alexis McNutt Unis Sydney LawsonResearch Debate Club
March 11, 2026
"Design teams must operate across a range of altitudes, from the big picture down to the pixel, and that scale determines the inputs needed."
Ellie Krysl Jon FukudaPlanned Right. Managed Right. Designed Right.
June 6, 2023
"Leave some space for creativity in your design system so designers can innovate without breaking consistency."
Jaime CreixemsBest Practices when Creating and Maintaining a Design System
June 7, 2023
"Thoughts cause feelings, and feelings motivate actions. Changing thoughts changes everything."
Megan KiersteadYou Are a Badass at UX: Overcoming Imposter Syndrome
March 10, 2021
"AI should be a force multiplier handling repetitive tasks, not a replacement for human judgment."
Erin Weigel Petra RajkovTesting and Experimentation Tools
March 12, 2026
"Some product managers just skipped getting customers involved in the development process at all."
Veevi RosensteinBuilding for Scale: Creating the Zendesk UX Research Practice
January 8, 2024
"I jump out of bed every morning because an executive said for the first time, this feels like home, this is how I want to work."
Erin HauberDesign is Not the Frosting on the Scaled Agile Layer Cake
October 24, 2019
"Teams continue functioning kind of as they were for a while, running alongside each other like two rivers for miles without mixing."
Jorge ArangoMeeting of the Waters: Designing for Successful Inorganic Growth
August 12, 2021