Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"I was obnoxiously proud in my 20s, humbled and service-driven in my 30s."
Frances Yllana Ann Buechner Jess Jones Betsy RamacciaD.E.A.R.R. Diaries (Discipline, Experience, Architecture, Reflection + Revolution)
November 16, 2022
"Empathy in design ops turns inward toward our own people first and extends to other stakeholders."
Angelos ArnisState of DesignOps: Learnings from the 2021 Global Report
October 1, 2021
"People just don't get that the design and the process is fundamental."
Ian JohnsonLatent Scope: Finding structure in unstructured data
June 11, 2025
"Connecting each budget request to your organization’s strategic goals signals seriousness and can raise important conversations."
Nathan ShedroffDouble Your Mileage: Use Your Research Strategically
March 31, 2020
"Co-creation only works when it has boundaries."
Bethany BrownRewiring operations with service design and AI
November 20, 2025
"Culture isn’t just behavior over time, it’s the artifacts that culture creates and embraces over time."
Phil GilbertA Consistent Culture of Design
May 14, 2015
"I can’t work 24 hours a day; efficiency and empowering others to do some research is how I stay effective."
Clemens Janssen Jane DavisEfficiently Scaling Research as a Team of One
March 28, 2023
"It is everyone’s job to care about and contribute to making our workplaces an inclusive environment for all."
Pippa LomasPaving the Path for Neurodiversity in Design
October 4, 2023
"One designer's security in a dedicated model may be another designer's stagnation."
Alicia MootyDesign Staffing Models
September 30, 2021