Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"We need honest, transparent conversations about futures because the impacts can be huge and wide-ranging."
April ReaganLook, Think, Act: The Futures-Smart Design Organization
October 1, 2021
"Designers need better training to work with off-the-shelf enterprise software like Sitecore, Salesforce, and SharePoint."
Alexandra SchmidtEnterprise UX Playbook
December 1, 2022
"Only one in 10 companies have quantifiable measurement for their design leaders."
Kristin Skinner Kamdyn Moore8 Types of Measures in Design Operations
April 16, 2020
"Strategic friction is about where you apply friction deliberately to create insight and transformation."
Louis RosenfeldDiscussion: What Operations can teach DesignOps
November 6, 2017
"Non-researchers running their own research can produce mediocre results if they lack operational support and guidance."
Ned Dwyer Emily Stewart James WallisThe Intersection of Design and ResearchOps
September 24, 2024
"The trust gap stems from being repeatedly failed by a system, not innate risk aversion or imposter syndrome."
Mansi GuptaDrawing from Feminist Practice to Make Inclusive Design Operational
September 9, 2022
"Profit is simply revenues minus costs, so we measure design’s contribution by the effect on either side."
Gonzalo GoyanesDesign ROI: Cover a Little, Get a Lot
September 8, 2022
"Use systems thinking to connect insights and show how research impacts organizational strategy holistically."
Megan Blocker Amy Bucher Katie Hansen Ricardo Martins Nidhi Singh RathoreDay 2 Theme Panel
March 12, 2025
"Anything below zero on the design staffing score indicates we’re staffing lower priority projects over higher ones."
Patrick CommarfordDesign Staffing for Impact
January 8, 2024
