Summary
In our remote world, we as researchers need new ways to help our stakeholders cut through the noise to engage and digest our insights more meaningfully through thoughtful and intentional self-directed learning techniques. In this short session, we will discuss 4 key self-directed learning techniques to help you increase engagement around your insights during our debriefing sessions with your stakeholders.
Key Insights
-
•
Self-directed learning can empower stakeholders to engage with research insights on their own terms, increasing uptake and action.
-
•
Designing the context of insight sharing intentionally—considering group size, goals, and stakeholder needs—improves clarity and impact.
-
•
Emotional literacy, or checking in on participants’ feelings before sharing insights, helps prime stakeholders for better receptiveness.
-
•
Asynchronous collaboration within live sessions encourages quieter voices to be heard and builds rich discussions around insights.
-
•
Using digital tools that allow commenting directly on research reports democratizes feedback and documents conversations in real time.
-
•
Early engagement of stakeholders in framing research questions fosters buy-in and makes the research more relevant to their concerns.
-
•
Not everyone needs to read or engage with all research content; focusing on the most influential stakeholders optimizes effort and impact.
-
•
Combining synchronous and asynchronous modes in insight sharing sessions can manage Zoom fatigue and diversify participation.
-
•
Explicitly naming stakeholders' questions in research reports increases their sense of being seen and encourages participation.
-
•
Insight sharing should shift from just delivering information to designing a learning experience tailored to stakeholders’ strengths and interests.
Notable Quotes
"Change is the only constant, so designing insight sharing with self-directed learning is critical."
"Caring for people emotionally during insight sessions directly impacts their productivity and willingness to engage."
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
"I literally ask, how are you feeling right now? It’s about connecting on a human level before diving into data."
"Before sharing insights, I try to prime the room by acknowledging feelings and starting fresh."
"Sharing insights is like creating a learning space where stakeholders can use the information in their own way."
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
"Everyone wants to see themselves reflected in the research questions and findings."
"Focus your research report on the three most influential stakeholders, not everyone."
"Combining synchronous and asynchronous communication within one session gets us from awareness to action."
Or choose a question:
More Videos
"We want to keep people at the center of our work to create inspired solutions that make the world better."
Kit UngerTheme 2: Introduction
June 10, 2021
"We know what is not good research, but defining and communicating what good research looks like is more challenging."
Dr. Jamika D. Burge Robert Fabricant Peter Merholz Noam Segal Teresa TorresA Genuine Conversation about the Future of UX Research
March 20, 2024
"If I go to a meeting and have nothing to say for the third time, I won’t go again; I’ll give up my seat for someone who can add value."
Robin Beers Nalini Kotamraju Andy WarrPanel: Excellence in Communicating Insights
March 26, 2024
"An experiment coach spends about 10 to 20 percent of their time helping the team change mindsets and actions."
Alissa BriggsHow to Coach Enterprise Experimentation
May 14, 2015
"Alert fatigue is real; users can't be burdened with constant security decisions or they'll ignore them."
Heidi TrostWhen AI Becomes the User’s Point Person—and Point of Failure
August 7, 2025
"The viruses don't discriminate based on race, but our healthcare system does."
Megan CamposWhat Did I Miss? The Hidden Costs of Deprioritizing Diversity in User Research
March 12, 2021
"Saying no to a research request is actually saying yes to better focused, higher impact work elsewhere."
Chris GeisonWhat is Research Strategy?
March 11, 2021
"We are drowning in an endless sea of data yet we are stuck in an insight desert."
Jill FruchterInconvenient Insights: The Researcher's Role is to Stay Curious
March 29, 2023
"Psychological safety is the foundation upon which collaboration, innovation, and performance are built."
Alla WeinbergPeople Are Sick of Change: Psychological Safety is the Cure
July 20, 2023
