Steve Portigal
Author of Doorbells, Danger, and Dead Batteries and Interviewing Users
Steve Portigal is an experienced user researcher who helps companies harness the strategic power of insights. Steve has interviewed hundreds of people, including families eating breakfast, hotel maintenance staff, probiotic distributors, rock musicians, home-automation enthusiasts, credit-default swap traders, business school professors and radiologists. His clients are leaders in telecommunications, banking, media, energy and eCommerce. He is the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations.
Rosenverse talks by Steve:
" The in-house researcher has some elements of the client and stakeholder roles. "
Looking Back…to Look Ahead
March 26, 2024
" Organizations are racialized and systematically exclude qualified researchers of color. "
The Future of Research: Bridging the Gaps
July 29, 2021
" I was very conscious of what I perceived might be impatience from stakeholders watching the interview. "
War Stories LIVE! Q&A-Discussion
March 30, 2020
" These war stories give you permission slips for your inevitable failures to come. "
War Stories LIVE! Steve Portigal
March 30, 2020
" Both tribes really believe in doing awesome for customers, that’s our common ground. "
Discussion
May 13, 2015
