Rosenverse

Carol Massa

Service Design Lead, Northwell Health

LinkedIn

Carol is a Service Design Lead at Northwell Health and has been focused on improving service experiences for patients and clinicians in large healthcare systems. She has more than 10 years of design and strategic design experience working both consulting and in-house teams across industries.

Rosenverse talks by Carol:

Carol Massa

"Creating a standard workflow encourages bigger picture discussions."

Designing Health: Integrating Service Design, Technology, and Strategy to Transform Patient and Clinician Experiences

December 3, 2024

Rosenverse People Everyone

Dan Saffer

Dan Saffer

Assistant Professor of the Practice, Human-Computer Interaction Institute, Carnegie Mellon University
Tim Frick

Tim Frick

Founder, Mightybytes
Jen Briselli

Jen Briselli

Co-Founder & Principal Strategist, Topology
Joshua Graves

Joshua Graves

Author of We Need to Talk
Dave Hoffer

Dave Hoffer

Design Leader
Joanne Weaver

Joanne Weaver

Co-founder, The Joanne Weaver Group
Kate Towsey

Kate Towsey

Author of Research That Scales
Chris Hammond

Chris Hammond

Former Distinguished Designer, IBM
Adam Richardson

Adam Richardson

Principal, The Enigma Bureau
Uday Gajendar

Uday Gajendar

UX Design Leader
Daniel Gloyd

Daniel Gloyd

Independent Design & Research Consultant
Annabel Weiner

Annabel Weiner

UX Accessibility Manager, Ally Bank
Divyen Sanganee

Divyen Sanganee

Design Lead, LEGO
Li Wen Huang

Li Wen Huang

Digital User Experience Research and Strategy Expert
Elana Chapman

Elana Chapman

Senior Manager, Accessibility Research, Fable
James Chudley

James Chudley

Co-founder, UXBristol
Sarah Barrett

Sarah Barrett

Director of Information Architecture, Microsoft
Josh Clark

Josh Clark

Principal, Big Medium
Veronika Kindred

Veronika Kindred

Designer and Researcher, Big Medium
Dan Ward

Dan Ward

Military Technologist and Innovation Catalyst, MITRE
Melissa Eggleston

Melissa Eggleston

User Experience Researcher and Designer
Carol Scott

Carol Scott

Trauma-informed researcher
Shipra Kayan

Shipra Kayan

Design Leadership, Miro
Heidi Trost

Heidi Trost

Author of Human-Centered Security
Sandra Camacho

Sandra Camacho

Founder, Sandra By Design
Tristin Oldani

Tristin Oldani

Senior UX Architect, Intel
Indi Young

Indi Young

Author of Mental Models and Practical Empathy
Caroline Jarrett

Caroline Jarrett

Author of Surveys That Work
Erin Weigel

Erin Weigel

Author of Design for Impact
Christian Bason, Ph.D.

Christian Bason, Ph.D.

Co-founder, Transition Collective
Adriane Ackerman

Adriane Ackerman

Founder & Principal, Community Collaboration Lead; Agile Accomplice LLC, Dalberg Design
Stefanie Owens

Stefanie Owens

Principal Designer / Researcher, Nava Public Benefit Corporation
Samuel Proulx

Samuel Proulx

Accessibility Evangelist, Fable
Luke Roberts

Luke Roberts

COO & Co-founder, highfive
Alexia Cohen

Alexia Cohen

Strategic Experience & Service Design Lead
Ben Reason

Ben Reason

Co-author of Service Design
Marc Fonteijn

Marc Fonteijn

CEO & Host, Service Design Show
Liz Ebengo

Liz Ebengo

Founder, HNST DESIGN STUDIO
Lais de Almeida

Lais de Almeida

Principal Service Designer, Genomics England
Maria Izquierdo

Maria Izquierdo

Service Design Consultant, Genomics England
Amanda Woolley

Amanda Woolley

Organisational Development Consultant, facilitator and coach
Josina Vink

Josina Vink

Associate Professor of Service Design, The Oslo School of Architecture and Design (AHO)
John Mortimer

John Mortimer

Systemic Service and Organsiation Designer, Impro
Lucy Ellis

Lucy Ellis

Transformation Partner, The Ready
Laura Smith

Laura Smith

Lead designer, Unboxed
Rebecca Gimenez

Rebecca Gimenez

Senior Manager, Service Design, Airbnb
John Cutler

John Cutler

Senior Director, Product Enablement, Toast
Lavrans Løvlie

Lavrans Løvlie

Co-author of Service Design
Gina Mendolia

Gina Mendolia

Senior Service Designer, Adobe
Patrick Quattlebaum

Patrick Quattlebaum

Co-author of Orchestrating Experiences