Erika Flowers
Principal Service Designer, Author, Facilitator
Erika Flowers presently works at Insulet tackling the challenges of people living with diabetes. She joined NASA as a civil servant and Digital Service Expert in 2023 after working at the digital collaboration startup Mural as an Senior Principal Experience Strategist. Previously, she worked for Intuit as an Innovation Catalyst and Design Strategist for the QuickBooks and TurboTax financial products. The last decade of her career has been focused on collaboration methods, human centered design practices, service design, and the facilitation of co-creative workshop.
Rosenverse talks by Erika:
" The interface is made out of words and language, a new material for designers to shape and work with. "
From tools to staff: What the next generation of agents means for the future of design
June 10, 2026
" Don’t build a toy project; build a real business product so user needs drive your design and code iterations. "
The Handoff is Dead: Design-Led Engineering with AI Agents
March 4, 2026
" Cross-silo communication is huge because AI is only as good as the permeable membrane between data. "
AI-Readiness: Preparing NASA for a Data-Driven, Agile Future
June 10, 2025
" We use frameworks in Mural that come with built-in instructions enabling asynchronous facilitation. "
Introduction to MURAL for UX
June 11, 2021
