Dave Malouf

" Silos are everywhere—in technology companies, retail, inside silos inside silos. "

" Design ops is not execution or tactical, it’s a leadership role that brings design thinking to the whole organization - Patrizia. "

" Do we have the feedback loops to feel our way through paths of emergence rather than pre-carved routes? "

" Creativity and structure go hand in hand, like learning notes and then improvising jazz in music. "

" The future is now, it’s just not evenly distributed. "

" The dynamic between employer and employee is changing a lot, and from a Design Ops perspective, that's something to keep our eye on. "

" Behavioral fit means the system’s behavior matches the behavior and mental models of users. "

" We hadn’t really thought about governance up front at all, which is not the ideal way to do something like that. "