Dave Malouf

" Silos are everywhere—in technology companies, retail, inside silos inside silos. "

" The answer to what design ops does is always it depends because the field is still emerging - Zi. "

" Design operations is about being that resilient force on behalf of everyone else in your organization. "

" AI won't replace design ops roles because we are building for real human needs requiring empathy and human creativity. "

" Our role as DesignOps leaders is to focus on how work gets done, not on the specific design details. "

" We need to start thinking about fluidity in identity because there is no 'this' anymore; people are multiracial, fluid in sexual identity, neurodiversity, and more. "

" The linchpin of a good design space is a high top table for ad hoc gatherings without interruptions or formal scheduling. "

" We hadn’t really thought about governance up front at all, which is not the ideal way to do something like that. "