Patrizia Bertini

" Machines cannot be accountable; responsibility is always human. "

" No VP or director has direct responsibility at board level. It’s the C-executives who ultimately decide. "

" Operations is the de-risking activity that creates scalable processes for better outcomes - Theresa. "

" Context is all those external circumstantial variables that help us make sense of reality. "

" Leaders spend a lot of time on operational work, which does not allow design strategy to mature. "

" Our role as DesignOps leaders is to focus on how work gets done, not on the specific design details. "