Dr. Jamika D. Burge
Head of Research & Insights Strategy for Design, Capital One
Dr. Jamika D. Burge is Head of Research & Insights Strategy for Design at Capital One, where she leads a team of researchers and experience strategists who develop human insights, at scale, for experiences that include Eno, Capital One’s conversational AI and EASE, the award-winning app that helps customers manage all of their accounts in a single place. She is also the Founder of Capital One's Intersectional Symposium, which centers intersectionality as fundamental to exploring the dimensions of how our lived experiences matter in the products and experiences we create for each other and customers, and she contributes to the Fair and Responsible AI Principles initiatives. At Capital One, she is also a member of the Blacks in Tech (BIT) Leadership team, where she leads strategic operations that measure the efficacy of professional development opportunities for Black associates and allies.
Prior to joining Capital One, she served as a tech consultant to DARPA, the Defense Advanced Research Projects Agency, in the Information Innovation Office. While there, she provided technical and management consultation for innovative DARPA programs which were funded at over $70M. She is an authority in research and programming that investigates the intersectionality of Black women and girls in computing, which led her to co-found blackcomputeHER.org (pronounced ‘black computer’), an organization dedicated to supporting computational thinking, design thinking, and workforce development for Black women and girls in computing+tech. She has served as CEO and Board President since 2022, and under her leadership, blackcomputeHER has raised almost $2MM in capital for delivering impact through blackcomputeHER programming.
Rosenverse talks by Dr.:
" If we are truly going to create customer-centric organizations, every single person needs firsthand exposure to customers. "
A Genuine Conversation about the Future of UX Research
March 20, 2024
" It takes an experienced researcher to be able to wrangle AI prompts to have any chance of getting good work. "
How UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series]
August 31, 2023
" All commercially available facial recognition software perform worse on darker females. "
Broad Strokes: Connecting Design, Research, and AI to the World Around Us
June 7, 2023
" Women are more likely to die in car crashes because crash test dummies are not designed with women in mind. "
Advancing the Inclusion of Womxn in Research Practices
September 15, 2022
" Research now is all around us and every part of what we do in modern organizations is touched by research. "
Theme 3 Intro
March 11, 2022
" We’re in the business of solving problems. It really takes a village to do it the right way for the right people at the right time. "
Bridge Building across Research Disciplines
August 26, 2021
" Our standard research frameworks and tools are often inadequate for addressing complex social problems. "
The Future of Research: Bridging the Gaps
July 29, 2021
" We hope that topics like privacy, security, and ethics become more amplified and mainstream throughout the organization. "
What's Next for Research?
June 17, 2021
