Dr. Jamika D. Burge
Head of Research & Insights Strategy for Design, Capital One
Dr. Jamika D. Burge is Head of Research & Insights Strategy for Design at Capital One, where she leads a team of researchers and experience strategists who develop human insights, at scale, for experiences that include Eno, Capital One’s conversational AI and EASE, the award-winning app that helps customers manage all of their accounts in a single place. She is also the Founder of Capital One's Intersectional Symposium, which centers intersectionality as fundamental to exploring the dimensions of how our lived experiences matter in the products and experiences we create for each other and customers, and she contributes to the Fair and Responsible AI Principles initiatives. At Capital One, she is also a member of the Blacks in Tech (BIT) Leadership team, where she leads strategic operations that measure the efficacy of professional development opportunities for Black associates and allies.
Prior to joining Capital One, she served as a tech consultant to DARPA, the Defense Advanced Research Projects Agency, in the Information Innovation Office. While there, she provided technical and management consultation for innovative DARPA programs which were funded at over $70M. She is an authority in research and programming that investigates the intersectionality of Black women and girls in computing, which led her to co-found blackcomputeHER.org (pronounced ‘black computer’), an organization dedicated to supporting computational thinking, design thinking, and workforce development for Black women and girls in computing+tech. She has served as CEO and Board President since 2022, and under her leadership, blackcomputeHER has raised almost $2MM in capital for delivering impact through blackcomputeHER programming.
Rosenverse talks by Dr.:
" We need to move past the point of who does what and into how our roles are changing with technology. "
A Genuine Conversation about the Future of UX Research
March 20, 2024
" AI has as much capacity to do as much harm as it does good. "
How UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series]
August 31, 2023
" Doing no harm is a core tenet of user experience research, whether or not you are trained in IRB processes. "
Broad Strokes: Connecting Design, Research, and AI to the World Around Us
June 7, 2023
" Women are more likely to die in car crashes because crash test dummies are not designed with women in mind. "
Advancing the Inclusion of Womxn in Research Practices
September 15, 2022
" Research now is all around us and every part of what we do in modern organizations is touched by research. "
Theme 3 Intro
March 11, 2022
" The success in insights is when you become viral — when the C-suite claims the insight as their own. "
Bridge Building across Research Disciplines
August 26, 2021
" There’s this inflection point about how research work is done and what the system wants from knowledge workers. "
The Future of Research: Bridging the Gaps
July 29, 2021
" Connectivity and communication across organizational silos like product, marketing, and sales is key to advancing research impact. "
What's Next for Research?
June 17, 2021
