Jacqui Frey
Director of Design Operations at MailChimp
Jacqui Frey is the Director of Design Operations at MailChimp, where she launched the Design Ops group that oversees design programs, production management, and department operations. In previous roles, she led various sales ops, marketing ops, in-house design studios, and learning and development programs in a variety of industries from tech to apparel. She resides in Atlanta with her husband and two sons.
Rosenverse talks by Jacqui:
" Design Ops is fundamentally a servant leadership role—guts, no glory, always supporting. "
Scale is Social Work
March 19, 2020
" I thought I could single handedly bring design thinking to MailChimp. Turns out it took 1,000 people. "
Setting the Table for Dynamic Change
October 24, 2019
" Collective consciousness cannot be asked to happen overnight; it’s a game of patience. "
Panel Discussion: Integrating DesignOps
November 7, 2018
" Design ops really is the story of design’s role within the business at MailChimp. "
Flow and Superfluidity for Design Orgs
November 7, 2018
