Jane Reid
User Researcher
Jane Reid is an experienced freelance user researcher who specializes in conducting research across a range of complex areas including homelessness, drugs, alcohol, domestic violence, intergenerational unemployment, and, when and what to ask about sex and/or gender in form design. Prior to freelancing, she was a civil servant for over 25 years in the UK Government. Having recently dedicated one lunchtime a week to helping and advising user researchers in the public sector, she found that she was being asked more questions about how to cope with being a user researcher than the craft itself.
Recognizing that she was not qualified to give advice in this area, she turned to trauma counsellor Janice Hannaway for advice. On International Women’s Day in 2019, they decided to design a ‘Self-care in User Research’ training course, which brings together therapeutic and practical user research skills to help other researchers stay safe and happy in the profession they love. LinkedIn; Twitter: @janereid73
