Accessible only to conference ticket holders.
Log in Create account Buy conference recordings
For 90 days after a conference, only paid ticket holders can watch conference videos. After that, all Gold members have access.
If you have purchased recording access and cannot see the video, please contact support.
Summary
An intimate conversation between Sam Ladner and Leonie Annor-Owiredu examining the methodological toolkit researchers need to stand out in a landscape where traditional methods are widely accessible, AI is ubiquitous, and everyone is a researcher. Hosted by an early-career practitioner, this intergenerational discussion draws on the experience of two veterans to uncover what gives researchers unique value, what adds impact, and how methodological choices can deliver clarity, relevance, and measurable influence in a democratized research world.
Key Insights
-
•
Storytelling in research fosters participatory inquiry by inviting authentic narratives rather than extracting data.
-
•
Respecting the dignity of stories means acknowledging researchers as stewards rather than extractors of insights.
-
•
Cultural storytelling traditions, like Ghanaian folklore or North American Indigenous Turtle Island narratives, offer deep context for richer insights.
-
•
Multiple perspectives exist in every story, making it critical to avoid single-story or monoculture thinking in research.
-
•
Storytelling helps insights to cut through noise as people process stories more naturally than statistics or data.
-
•
Metacognition — deliberate reflection on decisions and processes — sustains rigor and deeper understanding in research.
-
•
Researchers experience 'aha moments' often during reflective, off-task activities like walking or doing chores, connecting disparate insights.
-
•
Editing research stories requires balancing completeness with clarity, often ruthlessly focusing on the core truths and themes.
-
•
Storytelling enables researchers to challenge organizational narratives and bring authentic participant voices directly to stakeholders.
-
•
Despite advances in AI and democratized research tools, human researchers remain essential for empathizing with multiple perspectives and integrating them into meaningful stories.
Notable Quotes
"Stories don’t work by extraction, people tell them and you listen."
"We are guardians and stewards of that story, giving people the agency to share their experience."
"Every story has multiple perspectives; there’s a story before me and a story after me."
"Monoculture in stories is like having just one narrative that doesn’t capture the full reality."
"Stories require no learning to understand, but you really have to work to make sense of statistics."
"Metacognition is rigor — being able to explain why you made every decision in your research."
"The moments when things 'click' often come during shower thoughts or while doing dishes — those reflective pauses matter."
"I use storytelling as armor to present findings clients may not want to hear, preserving the authentic voice."
"When editing, I focus on the sharpest image and core truths, what really matters to tell moving forward."
"Researchers have a responsibility to tell stories that remain intact long after we’ve left the organization."
Or choose a question:
More Videos
"We look to work with authors we like and enjoy being around because writing a book is a long, collaborative journey."
Louis RosenfeldCoffee with Lou: Should You Write a (UX) Book?
March 7, 2024
"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."
Jerome “Axle” BrownHow to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
March 11, 2021
"The pressure in design ops is often delivery-first mindset instead of quality and strategic impact - Dave Malu."
Bria Alexander Patrizia Bertini Peter Boersma Jon Fukuda Dave Malouf Theresa Slate Changying (Z) ZhengCharting the future of DesignOps: A community workshop
April 18, 2024
"Scaffolding is like the wireframe in the physical world, it’s what we do just enough of to push the experience forward and challenge constraints."
Milan Guenther Benjamin KumpfThe $212 billion ‘so what?’: unlocking impact in development cooperation
November 20, 2025
"Anytime you have to justify something by saying just this one time, you know you’re going down a bad road."
Dan WillisEnterprise Storytelling Sessions
May 13, 2015
"A government designer aims to reduce UX variation while a contractor may optimize only their single product, creating potential conflicts."
Shawna Hein Kevin HoffmanCreate a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts
November 17, 2022
"We kept feeling the same consistent pain around some truths for our design system."
Charles Lee Jennie YipBuilding a New Home for the Atlassian Design System
October 22, 2020
"Any sufficiently advanced neglect is indistinguishable from Alice."
Sha HwangThe Lost Year
June 11, 2021
"In times of great upheaval, possibilities for transformation become more alive."
Victor UdoewaTheme One Intro
March 27, 2023