Sam Ladner

" Stories don’t work by extraction, people tell them and you listen. "

" If you don’t have researchers to shadow, lean on communities, data scientists, or industry organizations. "

" I am swimming in a sea of information, like a little fish, and eating all the stuff. "

" Our standard research frameworks and tools are often inadequate for addressing complex social problems. "

" One in four American workers actively distrust their employers, believing they lie regularly. "

" Users sometimes enjoy the complexity of old systems because mastery grants them elite social status internally. "