Andy Polaine
Co-author of Service Design
Dr. Andy Polaine is a design leadership coach, educator, speaker and writer who helps clients transform their organizations and themselves. For several years he worked at Fjord where he was global Group Design Director of Client Evolution and APAC Regional Design Director. Andy has over three decades of experience in design and innovation with clients across a broad range of industries. He holds a PhD from the University of Technology, Sydney, and is Co-Lead of the MA Service Design at the Hochschule Luzern, Switzerland. He writes a popular newsletter called Doctor’s Note , hosts the Power of Ten podcast, and shares his design leadership tips on his YouTube channel and Instagram. He plans to get onto TikTok once everybody has gone elsewhere. You can find him at www.polaine.com.
