Summary
Constantly improving processes and embracing an iterative mindset can be difficult. In this session, I’ll share unexpected hurdles I faced while leading large-scale changes and how you can avoid them. We'll dive into key moments where I hit roadblocks and more importantly, I'll share the valuable lessons I learned the hard way. Let’s turn my “list of things I wish I knew” into actionable best practices that you can apply to lead change more effectively.
Key Insights
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Change management requires resilience and adaptability.
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It's crucial to thoroughly vet feedback before implementing solutions to avoid unnecessary disruptions.
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Pilot testing ideas can help iron out issues before broad deployment.
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Documentation of processes and lessons learned is essential for future reference and decision-making.
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Understanding the urgency and context of feedback can prevent hasty decisions that might not align with team needs.
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Engaging stakeholders during pilot programs can foster buy-in for changes.
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Balancing the frequency and effectiveness of changes helps maintain team morale and productivity.
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Assessing changes through measurable goals allows for better evaluation of their impact.
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Small iterative changes can often address issues more effectively than large sweeping changes.
Notable Quotes
"Not everything that is faced can be changed, but nothing can be changed until it is faced."
"The lesson here is that you should assess feedback before making decisions."
"I realized that even though it wasn't perfect, there are small changes that can be made to the original process."
"Leading change is very similar to finding the right store; you need to assess feedback before making decisions."
"Sometimes you have to seek to understand first before influencing others."
"Use pilots to gather buy-in from stakeholders and test ideas before full rollout."
"You should document your research, pilot programs, and findings for future reference."
"Sometimes, temporary workarounds can help while you work on a more optimal solution."
"The optimal frequency of change can vary; it's about finding the right balance for your team."
"Building in time to pilot solutions limits disruption and saves time in the long run."
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