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Wednesday, March 4, 2026 • Rosenfeld Community

The Handoff is Dead: Design-Led Engineering with AI Agents

Erika Flowers • Principal Service Designer, Author, Facilitator

Thursday, February 26, 2026 • Rosenfeld Community

When AI Agents Meet Reality. Service Design Lessons from a Pilot

Tina Weisser • Professor / Consultant, MUC.DAI at University of Applied Sciences Munich

Wednesday, February 25, 2026 • Rosenfeld Community

Improving Democratized Research with CustomGPTs and Gems

Mike Oren • Head of Design Research, Klaviyo

Friday, February 20, 2026 • Rosenfeld Community

Finding More Inroads into Research Impact

Jake Burghardt • Consultant and Writer, Integrating Research

Thursday, February 19, 2026 • Rosenfeld Community

Exit Interview #5: Designing My Life After Tech

Ashley Sewall • Real Estate Agent / Yoga Instructor, Providence Land and Home

Thursday, February 12, 2026 • Rosenfeld Community

Designing From the Inside Out: How Method Acting Can Inspire Design Research

Daniel Gloyd • Independent Design & Research Consultant

Thursday, February 5, 2026 • Rosenfeld Community

Designing Interactive Graphics with AI Code Help

Steve Turbek • Founder, Mechanical Library

Friday, January 30, 2026 • Rosenfeld Community

Hopeful Futures for UX Research

James Lang • Founder & collective member, Together by Design

Friday, January 16, 2026 • Rosenfeld Community

Beyond Clicks and Tricks: Why deceptive design has grown into a regulatory faultline

Harry Brignull • Founder, Deceptive Patterns Initiative
Mark Leiser • Author, Dark Patterns, Deceptive Design, and the Law
Robert Stribley

Wednesday, January 14, 2026 • Rosenfeld Community

Exit Interview #4: From Product Design Leadership to Sound Healing

Mary-Lynne Williams • CEO/Founder, Buffalo Firefly Wellness

Friday, January 9, 2026 • Rosenfeld Community

Embrace Your Fun Factor: Game Development Best Practices for Product Design

Cheryl Platz • Author of Design Beyond Devices

Thursday, January 8, 2026 • Rosenfeld Community

Garbage in, garbage out? Measuring error rates to get ready for AI

Caroline Jarrett • Author of Surveys That Work

Wednesday, December 17, 2025 • Rosenfeld Community

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

Chelsey Glasson • 2L Law Student, William S. Boyd School of Law

Thursday, December 11, 2025 • DesignOps Community

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

Patrizia Bertini • Managing Partner, Euler Associates Ltd.

Wednesday, December 10, 2025 • Rosenfeld Community

Non-linear service design for complex adaptive systems

Kyle Godbey • Service Design Lead, Freelance Consultant

Thursday, November 20, 2025 • Advancing Service Design 2025

Who does what by how much?

Jeff Gothelf • Author

Thursday, November 20, 2025 • Advancing Service Design 2025

Making the system visible: The fastest path to better decisions

Ben Reason • Co-author of Service Design
Aline Horta • Design Director, QuintoAndar
Majid Iqbal • Industrial Engineer and Management Consultant
Fabiano Leoni • Cofounder, umzeroum

Thursday, November 20, 2025 • Advancing Service Design 2025

Rewiring operations with service design and AI

Bethany Brown • Head of Service Design, frog

Thursday, November 20, 2025 • Advancing Service Design 2025

The mandala of service design: unlocking alignment and action through service design

Dharani Perera • Principle Design Strategist, Global Village

Thursday, November 20, 2025 • Advancing Service Design 2025

The $212 billion ‘so what?’: unlocking impact in development cooperation

Milan Guenther • Enterprise Designer, Intersection Group
Benjamin Kumpf • Head of OECD Innovation and Digital Transformation Facility, OECD

Thursday, November 20, 2025 • Advancing Service Design 2025

Think global, adapt local: how service design accelerated B2B market entry by 6 months

Tamara Kartoziia • Senior Service Designer and CX Architect, AUTODOC PRO

Thursday, November 20, 2025 • Advancing Service Design 2025

Operationalizing Inclusive Design in Service Design

Gabriela Barneva • Accessibility Research Lead, Fable

Thursday, November 20, 2025 • Advancing Service Design 2025

Right horses for the right courses – how and when to democratize research

Ned Dwyer • Co-founder and CEO, Great Question

Wednesday, November 19, 2025 • Advancing Service Design 2025

Making service tangible: the fastest path to higher performance

Shreya Dhawan • Lead Service Designer, Harmonic Design
Victor Udoewa • Service Design Lead, CDC
Xènia Viladas • Adjunct Professor, IE University
Florian Vollmer • Director of Experience Insights, Autodesk

Wednesday, November 19, 2025 • Advancing Service Design 2025

Coordinated collaboration: a Service Design & DesignOps love story

Gina Mendolia • Senior Service Designer, Adobe
Jasmine Toy • Program Manager, TEKsystems at Adobe

Wednesday, November 19, 2025 • Advancing Service Design 2025

Service design performs value

Jen van der Meer • Associate Professor, Strategic Design and Management, Parsons School of Design

Wednesday, November 19, 2025 • Advancing Service Design 2025

From blueprint to bot: Designing resilient AI-powered services

Anupama Dhareshwar • Senior Service Designer, Heidelberg Materials

Wednesday, November 19, 2025 • Advancing Service Design 2025

From Standards to Innovation: Why Inclusive Design Wins

Samuel Proulx • Accessibility Evangelist, Fable

Wednesday, November 19, 2025 • Advancing Service Design 2025

Learning is the north star: service design for adaptive capacity

Jen Briselli • Co-Founder & Principal Strategist, Topology

Wednesday, November 19, 2025 • Advancing Service Design 2025

The service shift: transforming media organizations to create real value through design

Patrick Boehler • Principal, Gazzetta
Madison Karas • Lead, Service Design, Gazzetta