Jess Greco
Director, Product Experience Design, Mastercard
Jess is an experience design and research leader with deep experience in tying customer insights into business priorities that drive design-led organizational change. She has a proven track record in creating an environment that fosters team collaboration and builds design maturity. Her experience is a mix of consumer and enterprise work across industries including financial services, payments, insurance, consulting, healthcare, education and media.
Rosenverse talks by Jess:
" Power is a weird word. It's hard to relate to, and we aren't usually put in that position in our work. "
Claiming your power: Practical tools for amplifying your unique voice
March 13, 2025
" We haven’t lost our power as a discipline — we just need to reclaim agency and make others recognize the power we already hold. "
Day 3 Theme Panel
March 13, 2025
" Design Quality Scores look at all touchpoints, emotional interactions, and the cognitive journey to fine-tune product adoption. "
Driving Change with CX Metrics
June 7, 2023
" We can’t force people to partner with design, but if partnering makes it easier to meet framework requirements, that’s a win for everyone. "
Creating a Basis for Change: Scaling Design Maturity
June 8, 2022
