Jess Greco
Director, Product Experience Design, Mastercard
Jess is an experience design and research leader with deep experience in tying customer insights into business priorities that drive design-led organizational change. She has a proven track record in creating an environment that fosters team collaboration and builds design maturity. Her experience is a mix of consumer and enterprise work across industries including financial services, payments, insurance, consulting, healthcare, education and media.
Rosenverse talks by Jess:
" Don't think constraints are real. Executives see them as excuses for not delivering. "
Claiming your power: Practical tools for amplifying your unique voice
March 13, 2025
" As researchers, we stand on the shoulders of many before us; attribution helps us honor that lineage and curiosity. "
Day 3 Theme Panel
March 13, 2025
" Hippo culture is building things based on the highest paid person's opinion, no insights, just vibes. "
Driving Change with CX Metrics
June 7, 2023
" The Guild is much more than a community; it’s actively driving standards and creating conditions for success across the company. "
Creating a Basis for Change: Scaling Design Maturity
June 8, 2022
