Summary
In his opening remarks, the speaker expresses gratitude to the attendees and reflects on the changes in design operations over the past year. He revisits the theme of 'Growing Successful Design Ops Practices and Practitioners,' emphasizing the continuous evolution within the field. The speaker introduces the concept of 'moment prisons,' as previously coined by Lou, describing how certain defining events can limit our perspectives. He stresses that the only constant is change, which is increasingly rapid and pervasive across technology, culture, and economics. Acknowledging the challenges presented by AI and economic instability, he also suggests that these changes bring opportunities that require vision, leadership, and adaptability. The speaker encourages attendees to find tools and perspectives in relevant literature, and to prepare for a series of sessions designed to explore the current state and future of design ops, reminding everyone not to be confined by past notions but to embrace change.
Key Insights
-
•
Design operations are evolving rapidly and consistently due to external forces.
-
•
'Moment prisons' can trap our understanding of our identity and industry practices.
-
•
Change is the only constant in design ops today.
-
•
External pressures, such as technological advancements and economic instability, are impacting workplace dynamics.
-
•
AI poses both challenges and opportunities in creative fields.
-
•
Embracing uncertainty is essential for future success in design ops.
-
•
Leadership and vision are crucial in navigating change.
-
•
Attendees are encouraged to engage with literature on change and uncertainty to enhance their skills.
-
•
The upcoming sessions will provide practical insights and tools for adapting to these changes.
-
•
Reject past definitions of design ops and redefine personal and professional identities.
Notable Quotes
"Thank you for being here today and over the next three days of talks."
"We've been talking about design ops, and the only real constant over the years isn't really design ops. It's change."
"Today, change and the uncertainty that it brings rule us day and night."
"In 2016, Thomas Friedman wrote, 'Thank You for Being Late,' which admonished us to redefine our relationships with institutions."
"With the dizzying rate of change, many of us struggle to keep up."
"Technology is reigning AI down on us across all industries, threatening our creativity and productivity."
"We're pressured to do more with less and to deliver faster and easier solutions."
"There's opportunity in change for everyone; it takes vision, leadership, and comfort with uncertainty."
"Pick up some books on change and uncertainty for a new perspective."
"Lean into the change because, for better or for worse, design ops is changing."
More Videos
"Families deserve to have their voices heard in service delivery, and feedback channels are essential."
Shanti Mathew Natalie Sims Natalia RadywylCivic Design at Scale: Introducing the Public Policy Layer Cake
December 9, 2021
"Never underestimate your ability to change the world through design."
John MaedaMaking Sense of Enterprise UX
June 9, 2016
"The conference is for mature audiences who've been around for a number of years."
Wendy Johansson Surya VankaDesign at Scale: Behind the Scenes
April 29, 2021
"I want you to take a little time out of your week and say, hey, what is it like working for me?"
Holly ColeUnderstanding Experiences: When you have to do more than work
November 8, 2018
"Breaking down our gaps by skill and priority allowed us to see what we needed to hire."
Patrick CommarfordDesign Staffing for Impact
January 8, 2024
"It's important to consider the features of a website, not just whether it can be used at all."
Sam ProulxSUS: A System Unusable for Twenty Percent of the Population
June 9, 2021
"In discomfort often comes our opportunity for advancement."
Jemma AhmedTheme 2 Intro
March 10, 2022
"Our embodied experiences of perceiving and acting help us understand everything from the concrete through to the abstract."
Dane DeSutterKeeping the Body in Mind: What Gestures and Embodied Actions Tell You That Users May Not
March 26, 2024
"Responsibility has two meanings, backward looking about blame and accountability, and forward looking about duty and obligation."
Cennydd Bowles Dan Rosenberg Lisa WelchmanDay 1 Panel
June 4, 2024
